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Technical Support Consultant Jobs

Consultant - Technical Support To The Work On Biodiversity And Health
By UN Environment Programme At Montreal, Quebec, Canada

Result of Service The ultimate result of this consultancy will be a revised version of the Global Action Plan on Biodiversity and Health which is aligned with the GBF and support the consideration of ...

Technical Support Consultant, Mha
By IWK Health At Halifax, Nova Scotia, Canada
Experience with Learning or Knowledge Management Systems an asset
Experience with IT Service Management Change Management, Continuous Improvement Initiatives, ITIL, LEAN and/or Project Coordination considered an asset
Post-secondary education, Bachelor’s degree in a related field or an equivalent combination of education, training, and experience required.
Minimum of 2 years’ experience in information technology applications and support.
Experience with mental health and addictions or related health care field an asset
Previous experience in data auditing/privacy processes preferred.
Technical Support Consultant Jobs
By isgSearch At Greater Toronto Area, Canada

helpdesk support remote support tools, such a Teams, QuickAssist, Teamviewer, ManageEnginePlus supporting users in a Windows 10 environment, their logins AD account management, creating, ...

Consultant Tlm Support Jobs
By ADP At Etobicoke, Ontario, Canada
Maintain knowledge and proficiency of Time and Labor Management products
Adhere to schedule as per Workforce Management
Detail client service requests in client record management system
Excellent organization and prioritization skills
Follow call handling best practices to deliver Service Excellence
Resolve inbound service requests from internal and external clients utilizing ADP Time products
Support Consultant Jobs
By Next Technik At Ontario, Canada
Track and manage customer reported issues via a case management system adhering to best practices.
Experience/Skills Needed To Be Successful
Prioritize your workload and proactively work with Customer Experience leadership to ensure the best experience for our customers.
NetSuite Support, Systems implementation or administration experience.
Experience working on projects with multiple stakeholders.
Excellent communication and presentation skills.
Technical Support Consultant Jobs
By Exan Software At Vancouver, British Columbia, Canada
Training new users remotely and on-site on best business practices, fitting their institution's needs to our software.
Gathering and documenting user and process requirements and developing workflows.
Consistently delivering exceptional service experiences with clients.
Always using active listening skills with a focus on capturing client needs, urgency, and issue details.
Consistently using soft skills in both oral and written communication.
Creating client-facing knowledge base articles from resolved support cases.
Technical Support Consultant Jobs
By COGNITO INC At Montreal, Quebec, Canada
Good command over log and real user experience monitoring tools like DynaTrace Managed ,Tealeaf, Glassbox etc.
Good problem solving and troubleshooting skills with experience on Mobile Apps environment .
Good communication and interpersonal skill is furthermost .
Good knowledge of Android and iOS operating systems to be able to understand application design for production support.
Strong API skills to support applications with an understanding of system integration, test planning, scripting, and troubleshooting.
Hands on experience on tools like Jira ,BMC remedy ,Zendesk ,Confluence etc.

Are you looking for a challenging and rewarding career in technical support? We are looking for a Technical Support Consultant to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting technical issues, providing customer service, and resolving customer inquiries. If you have a passion for technology and customer service, this is the perfect job for you!

Overview:

Technical Support Consultants are responsible for providing technical assistance to customers and clients. They provide technical support for hardware, software, and network issues, as well as troubleshooting and resolving problems. They also provide advice and guidance on the use of technology and products.

How To Become an Technical Support Consultant:

To become a Technical Support Consultant, you will need to have a strong technical background and knowledge of computer systems, software, and networks. You should also have excellent customer service skills and be able to communicate effectively with customers. Additionally, you should have experience in troubleshooting and problem-solving.

Technical Support Consultant Skills:

• Technical expertise
• Excellent customer service skills
• Troubleshooting and problem-solving skills
• Knowledge of computer systems, software, and networks
• Ability to communicate effectively
• Ability to work independently
• Ability to work in a team environment

What is Technical Support Consultant Knowledge?

• Knowledge of computer systems, software, and networks
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and problem-solving techniques
• Knowledge of customer service software
• Knowledge of technical support processes and procedures

What is Technical Support Consultant Responsibilities?

• Respond to customer inquiries and requests for technical assistance
• Troubleshoot and resolve technical issues
• Provide advice and guidance on the use of technology and products
• Install and configure hardware and software
• Monitor and maintain computer systems and networks
• Document customer service requests and solutions

What is Technical Support Consultant Experience?

• Previous experience in a customer service or technical support role
• Experience in troubleshooting and problem-solving
• Experience in installing and configuring hardware and software
• Experience in monitoring and maintaining computer systems and networks

What is Technical Support Consultant Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Certification in customer service or technical support
• Certification in computer systems, software, and networks

Technical Support Consultant Education:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Certification in customer service or technical support
• Certification in computer systems, software, and networks

Tools to Help Technical Support Consultant Work Better:

• Remote access software
• Customer service software
• Network monitoring software
• Troubleshooting software
• Knowledge base software

Good Tips to Help Technical Support Consultant Do More Effectively:

• Stay up-to-date on the latest technology and products
• Develop strong customer service skills
• Develop strong troubleshooting and problem-solving skills
• Develop strong communication skills
• Develop strong organizational skills

Common Technical Support Consultant Interview Questions:

• What experience do you have in customer service or technical support?
• What computer systems, software, and networks are you familiar with?
• How do you handle customer inquiries and requests for technical assistance?
• What troubleshooting and problem-solving techniques do you use?
• How do you stay up-to-date on the latest technology and products?