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Deployment Engineer (Ontario, Ca)
Company | Pickle Robot Company |
Address | Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Transportation, Logistics, Supply Chain and Storage |
Expires | 2023-06-23 |
Posted at | 11 months ago |
About Us:
- Support product testing and launch by working with product management and engineering teams on understanding customer needs, developing test instrumentation, executing testing, and analyzing results
- Conduct on-site integration and test activities and evaluate post go-live performance metrics
- Provide on-call technical support to customers post-deployment
- Introduce and walk through new features with customers directly for timely feedback to software and hardware teams at Pickle HQ for iterative, responsive product development
- Help facilitate not only engineering interactions but also support sales and marketing efforts as the front-facing Pickle point of contact to customers while on-site
- Write documentation on product operating and testing procedures.
- Deploy and install automation solutions, including industrial robot arms, software, and auxiliary hardware
- Be the primary field point of contact for customers. Be ready and willing to do whatever it takes to keep customers happy and build trust with them in their own native processes, so they see Pickle as valued fellow team member and not just a contractor
- Execute field retrofits. Work with the mechanical, electrical, and software engineers on troubleshooting field issues
- Support manufacturing and engineering design with Design for Deployment and Design for Reliability feedback and data analysis from the field
- Experience in services or deployment engineering positions is a plus
- Undergraduate-level understanding of engineering physics and design principles, gained via an undergraduate degree or equivalent real world experience (having both is nice, but either one can suffice)
- Basic mechanical and electrical repair skills. Are you a tinkerer?
- Spanish language proficiency is extremely valuable
- Experience reading debug output and recording logs and information on software bugs
- General understanding of network topologies such as VPNs, firewalls, and routers
- Analytical, technical and problem solving skills that can be applied to real world solutions
- Excellent written and oral communication skills, can effectively run a meeting and summarize the results for a wider audience
- Organization and time management skills. Ability to cope with fluctuating workloads and high stress situations
- Familiarity with linux, python, and git based version control. Experience with cloud based technologies and databases is a plus
- Ability to write tools and scripts to automate repetitive tasks
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