Scotiamcleod Branch Administrator - Barrie Ontario

Requisition ID: 174942

As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets.

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

As the Branch Administrator you will contribute to the overall success of the branch, ensuring a high level of client service is achieved through effective operations and administrative efficiencies. In this role you will provide administrative support to the producing Branch Manager or other Advisor Teams.

Is this role for you? In this role you will:

• Ensuring the performance management process is in place and employee development is a priority for all employees on the team
• Manage and implement procedures to ensure compliance with corporate policies and industry regulatory bodies by:
• Finalizing annual objectives and employee development plans
• Interviewing and selection of candidates
• Working to resolve any system issues that have been escalated by Branch Systems Administrator
• Managing all branch expenses (eg. Supplies, etc)
• Manage the quality and efficiency of branch operations by:
• Resolving employee issues and working with Employee Relations as required
• Administrative support for producing Branch Manager (or another Advisor team in branch)
• Regularly scheduling one-on-one coaching with direct reports
• Resolving issues/negotiating compromises between staff and Advisor or other team members
• Monitoring the Continuing Education requirements for all licensed staff
• Maintaining all HR administration and employee records
• Ensuring the cage operations run smoothly
• Manage all branch support staff by:
• Exhibiting an ability to listen, negotiate and communicate goals
• Reviewing monthly branch reports (Staffing Spreadsheets, FIS, T-One, Dashboard…)
• Providing on-going coaching and employee development, performance management, guidance, motivation and support
• Participate in all monthly calls (BM Call, BA Call, National Support Call)
• Ensuring branch adherence to privacy and anti-money laundering requirements
• Identifying and supporting training and developmental needs of team members
• Manage New Issues by:
• Assisting in optimum functioning of the team
• Approving trade corrections
• Support Branch Manager with Branch expense management by:
• Working with the BM on the departure of an Advisor
• Monitoring the Branch new issue/BOT position
• Working with staff to escalate issue with back office
• Administer the branch (house) client accounts
• Managing staffing requirements and departmental workloads
• Distributing branch allocations to Advisors
• Sharing knowledge, experience and responsibility with employees in a drive for the highest standards of professionalism and service excellence
• Coordinating the set-up, on-boarding and training of new support staff
• Acting as the branch contact for internal audit
• Planning and facilitating support staff meetings
• Providing advice and support on HR related issues
• Maintaining all branch compliance files
• In partnership with the Branch Manager, provide strong team leadership to motivate and develop individual and team performance by:
• Building a culture of high performance and continuous improvement
• Co-ordinating the set up and on-boarding of new Advisors
• Effectively communicating policies, procedures, new systems, new initiatives and organizational changes
• Liaising with Head Office/Regional Office regarding new initiatives
• Fostering and developing a strong, positive team environment, driving employee empowerment, innovation and a high degree of engagement
• Providing ongoing employee recognition by recognizing and rewarding success
• Conducting Financial Information System (FIS) queries on various expenses

Do you have the skills required to excel in this role? We'd love to work with you if you have:

• 3+ years in the Investment Industry
• Previous experience in a Support Staff position within the investment industry preferred
• Post Secondary Education
• Prior supervisory experience
• Strong interpersonal skills when interacting with both staff and external clients
• Strong management skills
• Excellent written and verbal communication skills
• Knowledge of Microsoft systems: Word, Excel and PowerPoint
• IR Licensing (completion of CSC, CPH and IRT)

Location(s): Canada : Ontario : Barrie

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.