Page (Central Branch) Jobs

Title: Page

Department: Customer Experience

Location: Central Branch

Reports to: Manager, Central Branch

Classification: Part-Time

Hours per Week: 8-16 hours

Salary Range: Minimum Wage

Posted: June 21, 2023 Closes: June 30, 2023

About The Library

Everyone at Burlington Public Library, no matter what your role, works together for the betterment of the people, the community, and the organization we serve.

We bring our best selves to work, delight in helping others, and have an abiding passion for service excellence. Each of us excels in the personal qualities and skills that are essential to our work and the BPL Team.

Qualifications:

Education: Completion of Grade 8

Position Description:

Overall Purpose: As a member of the Customer Experience team, reporting to the manager and working under the direction of the Branch Operations Lead, this position models BPL’s values in all interactions, provides timely access to library materials through sorting, shelving, and maintaining library shelves and spaces.

Key Accountabilities:

• Maintain library spaces by clearing, cleaning, and straightening.
• Provide directional customer service and referral to other library staff.
• Perform additional position-related accountabilities assigned by management.
• Maintain library shelves by shelf reading and shifting items.
• Perform materials handling tasks, including checking in material as directed.
• Sort and shelve library materials.
• Additional duties including photocopying of materials, labeling, packing and unpacking boxes, cleaning and inspecting library materials and equipment.
• Search and scanning for material from assigned lists.

Key Business Relationships:

Internal: Staff at the Library; Branch Operations Leads, Customer Experience Managers, Pages, Customer & Programming Associates, Librarians, Programmers, Clerks.

External: Customers

Scope:

Budget: N/A

Direct and Indirect Reports: N/A

Key Competencies: Knowledge, Skills and Abilities

Behavioural:

• Understand and appreciate celebrate diversity and inclusion in BPL’s collections and services.
• Participate in continuous learning and creativity.
• Collaborative and solution-focused approach to problem solving and teamwork.
• Communicate in a professional manner consistent and aligned with
• Demonstrates resiliency and adaptability in resolving issues and switching tasks.
• Model
• Customer-first orientation and centricity.

Leadership:

• Demonstrates good judgment, accuracy, and has attention to detail.
• Understands accountability.

Technical

• Knowledge of policies, processes, procedures, and systems within BPL.
• Knowledge of library Customer Experience Philosophy and Customer Experience Standards.
• Knowledge of BPL’s vision, mission, values, and strategic plan.

Work Environment

• Physical work such as moving, changing and setting up for programs or community spaces; shelving, shifting, packing and unpacking boxes.
• Most work is completed in public library spaces, while customers are present, with little exposure to noise, dirt, or external elements.
• There is minimal computer use and contact by email and MS Teams.

Working Hours

• BPL is open seven days a week and schedules include regular evenings and weekends.

Physical and Mental Effort

• Ability to bend and stretch to reach high and low shelves.
• Ability to stand for extended periods of time.
• Ability to move materials and supplies (up to 50lbs.)
• Some continuous physical exertion required such as moving, changing, and setting up for programs or community spaces; shelving, shifting, packing and unpacking boxes.
• Normal physical activity such as periodic standing, walking, sitting and the use of basic motor skills.

Mental Effort

• Maintain a positive, professional, and diplomatic demeanor at all times.
• Moderate focus while sorting, shelving, and maintaining collections.

Working with Us

As an employer, we have high expectations of the people we hire, and we are genuinely invested in the well-being, development, and work success of all employees.

Burlington Public Library is an equal opportunity employer. We are committed to creating a respectful, inclusive, and diverse workplace where everyone feels valued and supported. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs. Please contact Martina Kocmiel, Human Resources Business Partner, at

For more information about working at BPL, please visit

If you have a disability that makes it difficult to apply using the online form, please call us at 905-639-3611 Ext. 1154.

We thank all applicants in advance and advise that we will contact only those selected for an interview.

Personal information on your résumé is collected under the authority of the Public Libraries Act, R.S.O. 1990 and will be used to determine eligibility for employment.

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