Central Control Facility Lead Controller

Keolis provides mobility to over 3.4 billion passengers a year in 15 countries, operating every mode from commuter trains and automated metros to shared bicycles. The almost 1,000 employees of Keolis Canada operate light rail vehicles, urban buses, intercity coaches, and airport shuttles. For over 12 million passengers a year, they make reaching their destination a safe, reliable, and pleasant experience.

Reporting to the Central Control Facility Manager, of Keolis Grand River, the Central Control Facility Lead Controller is accountable for providing leadership support and and assistance to the CCF Manager. He/she assists in ensuring the safe and efficient running of the Control Room by making efficient use of resources to provide the optimum service to passengers.

Key Accountabilities

Coordinate and assist in the delivery of Central Control Facility and Operations Departmental duties

Coordinate and assist in the delivery of Central Control Facility and Operations Departmental duties • Coordinate all rail movement along the alignment and troubleshooting of defective equipment, report anomalies to the Infrastructure Department

• Coordinate resources, which includes LRV Operators, where required

• Ensure the break schedule and room rotation is adhered to and assisting in coverage as required.

• Manage Permit to Work including management of OCS and associated procedures

• Monitor safety and security via CCTV and help points

• Perform the duties of LRV Operator when required on the network

• Any other duties as indicated by management

Plan and execute response for incidents for the entire Waterloo Light Rail network

• Assist the CCF Manager in safely leading the response to incidents and failures

• Manage service performance within operational, emergency and incident response plans

• On-site incident response, attend to incident and coordinate incident recovery as KGR Commander

Provide training and coaching support for CCF Team

• Actively support the CCF Manager with coaching, motivation, communications and encourage a cooperative culture amongst Control Room Operators to deliver efficient passenger services and maximize adherence to schedule • Participate in the training of new employees and refresher training for current employees

• Assist in the maintenance of SOP’s; and ensuring the Control Room staff are familiar with procedures

• Stays apprised of all changes to rules, procedures and working practices, and ensures that changes are fully understood • Perform ongoing review of Operations Procedures • Produce daily operations reports and performance data

• Conduct all work in line with quality management expectations, as outlined in the relevant company directives and procedures;

• Conduct all work in a safe manner, as outlined in the relevant company directives and procedures.

Knowledge and Skills

• Possess excellent communication, interpersonal and decision-making skills

• Be a team player who works toward reducing and resolving conflict when it arises

• Possess both social and emotional intelligence

• Able to remain calm and objective particularly under pressure

• Must be willing to undertake competency unit training and assessment and licenses requested to be able to conduct duties

• Will be fluent in English with excellent written and verbal communication skills

• Must be customer-focused with the ability to inspire your team with commitment and enthusiasm

• Must be legally entitled to live and work in Canada

• A highly self-motivated team player, with sound organizational skills

• Able to demonstrate a high level of attention to detail

• Capable of following work processes and routines

• Able to demonstrate analytical ability and problem-solving skills

Experience and Qualifications

• Minimum 1-year of experience in a railway Control Room

• Minimum 1-year SCADA experience

• Capable of learning and implementing operating rules and procedures for normal, abnormal and emergency conditions of the railway

• Ability to understand technical information and relay it in a manner that is clearly understood by others

• Ability to deal with conflicting priorities in a calm manner and explain their decision-making process

• Recognize levels of responsibility and accountability

• Must hold a valid G class driver license at all times

• Proven knowledge in Microsoft Word, Excel, and PowerPoint

• Prepared to support a 7 day per week, 24 hours per day operation required to work various shifts including weekends and holidays

• Demonstrated team and leadership skills with a desire to expand in their role