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Technical Support Representative Tier 2 Jobs

Technical Support Representative Jobs
By Damar Security Systems At London, Ontario, Canada
Excellent verbal and written communication skills are critical to the success of this role.
At Damar Security Systems we are guided by our core focus of protecting property and saving lives.
Damar team members all share three simple core values:
2) We are passionate about protecting property and saving lives
3) No Drama at Damar
Tier 2 / Incident Manager Jobs
By Cognosante At Field, British Columbia, Canada
Support the Learning Management System Administrator as needed
5 years of customer service experience
2 years of Tier 2 experience
Develop and update SOPs and processes
Train Service Desk Personnel as needed
Be able to obtain a Public Trust and Census Clearance
Technical Support Representative Jobs
By Skillsoft At Fredericton, New Brunswick, Canada
Keeps up to date on course/curriculum offerings' changes to certification tracks; recommend course orders.
Post-secondary education in a related field or an equivalent combination of training and experience.
Familiar with all Skillsoft products; including Percipio, Books24x7 and Skillsoft Compliance.
Good knowledge of Windows Platforms, eCommerce and Web/Internet platforms.
Experience with the following software: Microsoft Office (Microsoft Word, Excel, Power Point, Access and Outlook).
Experience with HTML, firewalls, and proxy servers.
Technical Support Representative Jobs
By NLB Services At Nova Scotia, Canada
• 3-6 months of experience in Customer Service/Technical Support
Job Title: Service Desk Associate
Shift: 8 to 5 ( Monday thru Friday)
• Looking to work in IT Environment
• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments
Technical Support Representative Jobs
By Recruit Action inc. At Saint John, New Brunswick, Canada
Strong organizational, prioritization & time management skills.
Provide an excellent customer experience.
Contribute to knowledge systems to enhance the solutions the company provides to customers.
Provide feedback on policies and procedures to continuously improve customer experience.
1‐2 years of related experience (preferred).
Technical support experience (an asset).
It Support - Tier 2
By Robert Half At Toronto, Ontario, Canada
This job succeeds when it can facilitate user account management by handling onboarding, change and departure processes
One or more programming or scripting language skills required
This position requires a combination of superior customer service skills and technical aptitude
Foundational knowledge in Windows Intune
Basic Troubleshooting experience highly desired
Possess qualifications to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
Technical Support Representative Jobs
By OpenPhone At Canada
Participate in training sessions and team meetings to improve technical and customer service skills
Proven experience in a technical support or customer service role
You’ve demonstrated skills and passion for handling customer questions and issues resourcefully and with empathy
You have exceptional writing skills (bonus points for a good sense of humor - telecommunications shouldn't be boring 🤘)
Strong problem-solving skills and ability to think creatively
You're excited to improve and grow your skill set continually, both inside the current role and grow beyond it
Tier 2 On-Site It Support Technician
By Altis Technology At Toronto, Ontario, Canada
Administration and management of Active Directory users, utilizing networking skills to ensure secure and efficient user access control.
Comprehensive network support across multiple sites, including the management of VLANS and wireless network/WAN LAN.
Proficiency in Active Directory user management with a deep understanding of network user access.
3+ years of relevant IT Support experience
Extensive networking experience, specifically in constructing and setting up multi-family sites.
Demonstrable experience in Windows/PC troubleshooting with a networking focus, particularly with Windows operating systems.
Senior Technical Support Representative
By Ascendion At Canada
Solve complex problems - and learn new skills
Experience the power of transforming digital engineering for Fortune 500 clients
Master your craft with leading training programs and hands-on experience
Experience a community of change-makers!
Build the coolest tech for the world’s leading brands
Ascendion | Engineering to elevate life
It Technical Support Specialist (Tier 2)
By SRA Staffing - SRA Group At Toronto, Ontario, Canada
Works with IT Management to ensure license compliance
Enters all new equipment in Asset Management Database
Strong written and communication skills; previous experience in writing documentation is an asset.
IT Asset Management and Deployment
Deploys new equipment and properly secures according to departmental practice and Manager direction
Researching and learning technical details of all new hardware and imparting knowledge to other IT Staff
Technical Support Representative Jobs
By Flexstaf I.T. Inc. At Sudbury, Ontario, Canada
- Familiarity with Mobile Device Management (MDM) systems such as Airwatch and KNOX.
- Effective communication and interpersonal abilities.
- Knowledge of network connections and configurations for desktops and printers.
- Strong documentation and organizational skills.
- Proven experience providing IT support, particularly with mobile devices (Android and iOS) and desktops.
- Ability to work independently and as part of a team.
Technical Support Engineer (Tier 3)
By Docebo At Toronto, Ontario, Canada
Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you
Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
WeWork partnership and “Work from Anywhere” program
Technical Support Representative Jobs
By Encore Technical Solutions Inc. At Greater Toronto Area, Canada
Time Management: Demonstrated ability to manage multiple tasks and prioritize responsibilities effectively.
skilled and customer-oriented Technical Support Analyst
Problem-Solving: Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve technical issues efficiently.
Experience: Previous experience in technical support or help desk roles is desirable.
Job Title: Technical Support Analyst (3-Month Contract)
Start Date - August 14th, 2023
Tier 2 Support Manager Jobs
By Docebo At Toronto, Ontario, Canada
Must have exceptional organizational, time management and multi-tasking skills
Effectively servicing client management escalations in line with accepted best practices and processes, collaborating with other departments on necessary next steps
You have 2+ years experience leading remote teams in a customer or technical support setting.
You are an effective communicator with the ability to manage and implement change in a dynamic environment.
You have the ability to empathize with customers and convey confidence, displaying superb listening skills, and verbal and written communication skills.
Supporting the recruitment, training and development of the Docebo Support Team ensuring world-class support for Docebo’s customers
Technical Support Representative Jobs
By Jotform At Vancouver, British Columbia, Canada
Excellent organizational skills with the ability to prioritize and manage multiple initiatives
A strong technical knowledge in general and common sense are necessary. You have to be witty and creative in finding workarounds
Experience providing product support within a SaaS or IaaS product
Customer facing skills combined with excellent verbal and written communication skills
Provide first line diagnostic/troubleshooting support and technical expertise to answer customer questions and resolve issues while maximizing customer satisfaction
Utilize our ticketing system to respond to support tickets. Keep track of your own support tickets, and follow through to completion.
Technical Support Representative Jobs
By Recruit Action inc. At Markham, Ontario, Canada
Exceptional time management and self-management abilities.
Proficiency in Access Management technologies, including Active Directory, IBM Security Access Manager, and LDAP.
Excellent oral and written communication skills with the ability to translate technical requirements for non-technical business partners and influence different perspectives.
Prioritize and manage multiple requests based on their urgency and impact.
Bachelor’s degree in computer science or equivalent experience.
Technical Support Representative – Remote role
Application Engineer Tier 2 Jobs
By ValGenesis At Mississauga, Ontario, Canada
The required Knowledge/Skills, Education, and Experience you will bring to ValGenesis:
Partner with the Customer Technical support team to manage customer questions and escalate to management for more complex inquiries as needed
Design, build, and configure applications to meet business process and application requirements
2+ years experience in Web Application testing
Strong desire to focus on the customer; demonstrate strong customer service skills
Excellent communication skills (written and verbal)
Canada Research Chair, Tier 2
By University of Victoria At Victoria, British Columbia, Canada
A doctoral degree focused on Indigenous Language Revitalization, Indigenous Studies, Education, Applied Linguistics, or a related field
Applied knowledge of Indigenous language pedagogies and research methodologies
Knowledge of or ability to contribute to the emerging practice of language planning
Indigenous ancestry with lived experience in Indigenous communities, cultures and traditions
Experiential knowledge of and appreciation for land-based practices
Be an emerging world-class researchers who have demonstrated particular research creativity;
Technical Support Representative Jobs
By Axis Mining Technology At Ontario, Canada
·Competitive remuneration and benefits package.
·Strong knowledge of downhole survey instrumentation (Gyro/similar) and drilling operations.
·Strong communication and interpersonal skills.
· Experience or technical understanding of drill-hole survey instrumentation.
Axis Mining Technology is seeking a Technical Support Representative to join its North American team.
·Incentive and reward for effort and contribution.
Senior Helpdesk Support Technician, Tier 1 And 2 (Move To Okanagan, Bc Required)
By Miriam Sherris Recruiting At Central Okanagan, British Columbia, Canada
Have a minimum of 5 years of experience in Corporate IT or Helpdesk, Tier 1 and 2 (required)
MCP/MCSA, A+ or Network+ certification is considered an asset
Are ITIL Foundations certified (considered an asset)
Must be able to participate in on call rotation
How can you stand out? Well, If You…
This role might be for you!

Are you looking for an exciting opportunity to use your technical expertise to help customers? We are looking for a Technical Support Representative Tier 2 to join our team and provide top-notch customer service. You will be the go-to person for our customers and will be responsible for troubleshooting and resolving complex technical issues. If you have a passion for technology and a commitment to customer service, this could be the perfect job for you!

Overview:

Technical Support Representative Tier 2 is responsible for providing technical support to customers and resolving complex technical issues. They are responsible for troubleshooting hardware and software issues, providing technical advice and solutions, and assisting customers with product installation and configuration. They must have excellent customer service skills, be able to think critically and solve problems quickly, and have a strong knowledge of computer systems and software. How To Become an Technical Support Representative Tier 2 jobs ? To become a Technical Support Representative Tier 2, you will need to have a high school diploma or equivalent, as well as experience in customer service and technical support. You should also have a strong knowledge of computer systems and software, as well as excellent problem-solving and communication skills. Additionally, you may need to obtain certifications in specific software or hardware. Technical Support Representative Tier 2 Skills requied For Your Resume And Career?
• Excellent customer service skills
• Strong problem-solving and analytical skills
• Knowledge of computer systems and software
• Ability to troubleshoot hardware and software issues
• Ability to provide technical advice and solutions
• Ability to install and configure products
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
Technical Support Representative Tier 2 Knowledge For Your Resume And Career?
• Knowledge of computer systems and software
• Knowledge of customer service principles and practices
• Knowledge of technical support principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of product installation and configuration
• Knowledge of computer networking
• Knowledge of customer service software
Technical Support Representative Tier 2 Responsibilities For Your Resume And Career?
• Respond to customer inquiries via phone, email, or chat
• Troubleshoot hardware and software issues
• Provide technical advice and solutions
• Install and configure products
• Document customer interactions and technical solutions
• Monitor customer service metrics
• Maintain customer service records
• Assist with product training and support
Technical Support Representative Tier 2 Experience For Your Resume And Career?
• Previous experience in customer service or technical support
• Experience with troubleshooting hardware and software issues
• Experience with product installation and configuration
• Experience with customer service software
• Experience with computer networking
• Experience with customer service metrics
Technical Support Representative Tier 2 Qualifications For Your Resume And Career?
• High school diploma or equivalent
• Certifications in specific software or hardware (optional)
• Excellent customer service skills
• Strong problem-solving and analytical skills
• Ability to think critically and solve problems quickly
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
Technical Support Representative Tier 2 Educations For Your Resume And Career?
• High school diploma or equivalent
• Certifications in specific software or hardware (optional)
• Associate’s or bachelor’s degree in computer science, information technology, or a related field (optional)
What tools help Technical Support Representative Tier 2 work better?
• Customer service software
• Remote access software
• Network monitoring software
• Knowledge base software
• Help desk software
• Project management software
Good tips to help Technical Support Representative Tier 2 do more effectively?
• Listen carefully to customer inquiries and provide accurate solutions
• Stay up-to-date on new products and technologies
• Ask questions to better understand customer needs
• Document customer interactions and technical solutions
• Follow up with customers to ensure their satisfaction
• Monitor customer service metrics and identify areas for improvement
Common Technical Support Representative Tier 2 interview questions?
• What experience do you have in customer service and technical support?
• How do you handle difficult customer inquiries?
• What is your experience with troubleshooting hardware and software issues?
• How do you stay up-to-date on new products and technologies?
• What do you think makes a successful Technical Support Representative?