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Technical Service Representative, Mechanical - Edmonton, Ab
Company | Komatsu |
Address | Edmonton, Alberta, Canada |
Employment type | PART_TIME |
Salary | |
Category | Machinery Manufacturing |
Expires | 2023-10-11 |
Posted at | 8 months ago |
Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.
- Company-sponsored registered pension plan (RPP) and matching program.
- Sustainable employment
- Personal wellness spending account
- Competitive wages
- Safety boot voucher
- Discussion regarding full compensation package conducted upon initial pre-screen
- Company-supplied tools
- Paid vacation
- Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
- 4/5 Rating on Glassdoor
- Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
- Apply hydraulic, mechanical and electrical knowledge to equipment and issues
- Complete accurate time records, technical service reports, failure reports, etc.
- Adjust equipment & repair/replace defective parts components or systems according to scopes of work
- Coach customer maintenance personnel on equipment maintenance techniques and standards
- Build strong relationships with internal and external customers to ensure smooth operations and customer satisfaction
- Comply with Joy Global and Customer safety policies/procedures and applicable regulatory, customer or industry requirements
- Interface current field issues with our Engineering group to assist, rectify and improve repetitive or critical issues
- Provide technical support on customers’ site; research and troubleshoot issues
- Stay current with industry, customer, product developments and technical best practices
- Inspect/audit equipment for proper performance and determines faults and malfunctions
- Test repaired equipment to ensure proper operational performance
- Strive to find safer ways for customers to work with Joy Global products
- Ensure customer follow up and satisfaction within area of primary responsibility
- 24v - Understand operation, function, capable of accurately diagnosing problems. Experience working with Can Buss communication network would be an asset.
- Demonstrate superior customer service and communication skills with a solid track record in dealing with customers in a technical role
- Willingness to work overtime when required
- Knowledge and experience working with Microsoft Office (Word, Excel, Project)
- Must be able to work with minimal supervision but also participate in the work of other mechanics and apprentices within the field environment
- Red Seal Journeyman Heavy Equipment Technician or Truck and Transport Mechanic or equivalent training; Dual ticket with Electrical certification preferred
- Able to diagnose faults and malfunctions; and to adjust, repair or replace all defective equipment parts, components or systems serviced at customer sites
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