Technical Support Specialist Jobs

Innovate to solve the world's most important challenges
Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication.
Key Responsibilities

• Provide technical training
• Build relationships with customers
• Investigate and resolve technical issues
• Facilitate issue identification and analysis
• Travel and onsite repairs
• Track requests resolution
• Test products & software
• Develop and share knowledge

YOU MUST HAVE

• High School Diploma, or equivalent.
• 1 year experience in a similar role

WE VALUE

• Experience in the industry is preferred
• Bachelor degree in Management, Computer Science or a technology related discipline
• Demonstrated experience with Knowledge Management & Call Center Management
• Good interpersonal and verbal & written communication skills
• Experience with Salesforce.com and SharePoint
• Good administration skills
• Strong continuous improvement mindset, strong leadership impact

Additional Information

• JOB ID: HRD200803
• Category: Customer Experience
• Location: 4411 6 Street Southeast,Calgary,Alberta,T2G 4E8,Canada
• Nonexempt

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