Technical Support Specialist - Protection & Automation

Change the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

Why you’ll love working for Siemens!

• Opportunities to contribute your innovative ideas and get paid for them!
• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
• Employee perks and discounts.
• Diversity and inclusivity focused.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Competitive total rewards package.
• Solve the world’s most significant problems – Be part of exciting and innovative projects.
• Participate in our celebrations, social events and offsite business events.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Profit sharing available.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2022, Canada’s Top Employers for Young People 2022 and Greater Toronto's Top Employers 2022.

What will you do?

As a Technical Support Specialist of P&C, you should possess a combination of business and technical skills to help support Siemens Energy Automation Business transformation.

Customer Support (Post sales technical support)

• Booking of replacement/repair device under warranty, Coordinate receipt of faulty device from customer to siemens, apply for re-export documents, Coordinate dispatch of faulty device back to factory, track timely receipt of replaced or repaired device from factory to customer.
• Logging queries, making tickets in footprints (BMC FootPrints Service Core is a 100% web-based Service Desk and customer support tool).
• Customer support job includes, replicate customer issues in online and offline tools/labs, prepare solutions and timely reply to customers for resolution of problems at customer sites, sometimes visit to customer location for defect investigation and possible resolution of problems.
• RMA process of repair and replacement devices under warranty which includes,
• Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
• Prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
• Provide superior customer experience with each customer contact; inquiries are via phone, e-mail, and online chat.

System Project Support (Application / Execution support)

Candidate will be partially responsible site and office support for system projects in pan Canada (specially in western Canada).

Engineering and commissioning

• Preparation of Engineering Drawings like SLD/wiring Diagrams/Schemes using AutoCAD as needed for customers.
• Managing and scheduling the deliveries of project with customer and vendors
• Support to project commercial for timely billing related activities.
• Design support and working on panel drawing work with related communication with customer and vendor.
• Project closure activities
• Trainings to customer and partner on our products.
• FAT and SAT execution with protection and control devices testing.
• Managing and preparing QA/QC as per customer’s specification.
• Project progress reporting and scheduling with customer and vendors

What will you need to succeed?

• Must be able to work independently and in a confidential and ethical manner
• Proficiency in Microsoft Word, Excel, PowerPoint, and working knowledge of web analytics tools and strong affiliation to learn IoT technology
• High-level knowledge of EA Products and service portfolio,
• Interest in pursuing career in Energy Automation Portfolio; particularly Protection and Control and IoT connectivity for Digital Transformation.
• A college or university graduate in Electrical/Electronic Engineering with connection to Power System Protection & Control.
• Growth mindset, with a passion for learning
• Creative thinker with a unique ability for resourcefulness
• Excellent written and verbal communications skills
• A terrific team player willing to step in and help
• Collaborative with an ability to cultivate relationships and networks
• Agile, technically savvy, with a knack at creating solutions
• Strong problem solving and analytical skills with high attention to details
• 3 to 4 years of experience in field of P&C.
• Ability to adapt to change, take initiative, be resourceful and dependable
• Thrives in customer engagement and proactively pursues new clients
• Having experience in Installation testing & Commissioning of protection relay of Siemen, GE, SEL

Experience and knowledge of:

• Configuration of SIPROTEC5 IEDs like 7SJ85/6, 7UT82/5/6/7, 7SA82/86/87, 7SL82/6/7, 7SD82/6/7, 7SL82/6/7, 7SS85, 7UM85, 6MU85.
• Knowledge of additional software and devices will be an added advantage like SICAM Device Manager, toolbox II, SICAM PAS, SICAM SCC, A8000, SICAM P/PQ etc.
• Communication protocol – IEC61850 ed1/ed2, IEC61850-9-1/2
• Software - DIGSI5, DIGSI4, IEC61850 configurator, SIGRA, CFC logic editor.

About Us.

We share our ideas and champion the people behind them.

For over 110 years, Siemens Canada has stood for engineering excellence, innovation, quality and reliability. Active across Canada, the company focuses on intelligent infrastructure for buildings and distributed energy systems and on automation and digitalization in the process and manufacturing industries. Siemens brings together the digital and physical worlds to benefit customers and society. Through Mobility, a leading supplier of intelligent mobility solutions for rail and road transport, Siemens is helping to shape Canada’s passenger rail services. Via its majority stake in the publicly listed company Siemens Healthineers, Siemens is also a leading supplier of medical technology and digital health services. In addition, Siemens holds a minority stake in Siemens Energy, a global leader in the transmission and generation of electrical power.

Making a difference together we raised $385,000 towards charitable contributions, support over 38 non-profit organizations and planted 660 trees in our local communities. Siemens Canada has 2,500 employees from coast-to-coast and 24 office and production facilities across Canada. Join our team of approximately 293,000 talented professionals in more than 190 countries/regions and help us tackle the most exciting challenges to build a successful future together. So, what are you waiting for? Take your next career step with us.

To learn more about Siemens Canada, visit our website at www.siemens.ca

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Code available at www.siemens.ca.

Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Sur demande, Siemens Canada prendra des mesures d’accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.

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