Full Time / Customer Support Coordinator (Remote)

Are you a people-person with excellent communication skills? Do you thrive in a fast-paced environment and enjoy solving problems? If so, we have an exciting opportunity for you to join our team as an Entry-Level Customer Support Coordinator!

Responsibilities:
• Provide exceptional customer support to our clients via phone, email, and live chat
• Respond promptly and professionally to customer inquiries and complaints
• Collaborate with other departments to resolve complex customer issues
• Maintain accurate and detailed customer records
• Monitor and report on customer satisfaction levels
• Continuously identify and recommend process improvements to enhance the customer experience
• Other duties as assigned

Qualifications:
• High school diploma or equivalent; post-secondary education in business, marketing, or a related field preferred
• Strong communication skills, both written and verbal
• Excellent problem-solving skills
• Ability to work in a fast-paced, team-oriented environment
• Proficiency in Microsoft Office Suite and Google Workspace
• Detail-oriented with strong organizational skills
• Ability to multitask and prioritize tasks effectively
• Prior customer service or support experience a plus, but not required

Benefits:
• Competitive salary and benefits package
• Flexible work schedule and remote work options
• Opportunity for growth and advancement within the company
• Ongoing training and professional development opportunities
• Collaborative and supportive work environment

At our company, we value diversity and inclusion, and we are committed to creating a workplace that is welcoming and supportive of all individuals. We welcome applicants from all backgrounds and encourage you to apply if you meet the qualifications outlined above.

As an Entry-Level Customer Support Coordinator, you will have the opportunity to work directly with our clients, solve their problems, and help to ensure their satisfaction with our products and services. You will play a critical role in our organization, and your contributions will be valued and recognized.