Fbo Administrative Assistant, Full-Time Pm Shift (Calgary)

Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC is committed to creating and sustaining an inclusive and diverse work environment, while upholding the principles of employment equity. Your participation in this important process is greatly appreciated. We encourage applicants to self‐identify as a member of one or more of the employment equity designated groups – Women, Aboriginal peoples, Persons with Disabilities and/or Members of Visible Minorities. The information collected will be used solely to carry out our obligations under the federal Employment Equity Act.

Our Calgary location is seeking an experienced FBO Administrative Assistant to support our diverse operations. The successful candidate be able to work Monday to Friday from 12pm -8 pm with flexibility as needed.

Description

Reporting to the Base Manager, the FBO Administrative Assistant will work closely with Management and Head Office to facilitate field operations support and administration duties. The YYC FBO Administrative Assistant is also responsible for performing Customer Service Agent (CSA) duties as a regular part of the role.

Responsibilities

• Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
• Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
• Effectively communicate with customers by phone, radio, or in person to provide a positive resolution to requests, grievances, or concerns.
• Organize invoices, accounts payable, and aircraft billing; prepare monthly reports; assist with budget administration; and facilitate supplies and equipment needs as required.
• Respond to employee inquiries and/or refer employees to the appropriate individuals/departments across the organization in a timely manner.
• Perform general administrative and operations support duties, including but not limited to:
• Perform any other duties as required.
• Demonstrate effective comprehension of all security procedures and regulations.
• Prepare documents and letters, filing, faxing, scanning, photocopying, etc.
• Communicate with line service employees in preparation of aircraft for flight.
• Ensure exceptional, courteous, and respectful customer service.

Qualifications And Experience

• Completion of a certificate or diploma in a related field is preferred.
• Able to work collaboratively as a productive member of the EFC Team
• Strong attention to detail and a high degree of accuracy.
• Sound analytical thinking, planning, prioritization, and execution skills.
• Strong written, verbal, and interpersonal skills to communicate with all levels of the organization.
• Airport Security Clearance and Driver’s Abstract is required as a condition of employment.
• Minimum of two years customer service experience required.
• Professional, punctual, meticulous and diligent.
• A valid Class 5 Driver’s License is required – No Graduated Driver’s License permitted.
• Professional appearance and behaviour while providing superior customer service.
• Highly motivated and able to work independently as well as in a team environment.
• Strong knowledge of Microsoft Office products, including Excel, Word, and PowerPoint is required.
• A high level of confidentiality is required.
• Previous work experience in the aviation field is preferred.
• Minimum of two years administrative experience required.
• Well-developed time management skills with the demonstrated ability to meet/exceed deadlines.

What EFC can Offer?

• Extended Health and Dental Benefits for Full-Time Employees with minimal premiums.
• Career advancement opportunities in a variety of industries through the EFC Group of companies which include Aviation, Cargo, Operations, Construction, Facility Maintenance, Leasing, Administration, Heavy Duty Mechanic, Sales, Accounting, Human Resources, Safety, Training.
• A discretionary bonus program based on over all company performance.
• Competitive compensation
• Group Retirement Plan including Deferred Profit-Sharing Plan (DPSP) and a Group RRSP for Full Time Employees.
• An incredible work environment focused on hard work, fun and celebrating our successes.

Please visit our web site at http://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities within EFC. Please include your resume and cover letter when applying for this position.

We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.

INDALL