Administrative Assistant - Full Time/Permanent (Calgary, Ab)

Company

ClaimsPro LP

Administrative Assistant - Full Time/Permanent (Calgary, AB)

Role Summary

Loss Adjusting is a fast-paced, complex field of insurance with no 2 files quite the same. Whether it be a home fire, a fender-bender, or an injury caused by a major accident, the ClaimsPro team determines coverage, legal liability, and settles claims with excellent customer service.

ClaimsPro relies on their Administrative Assistants to support the branch staff and producers in the delivery of quality service to our clients. The key focus of the position is to provide effective and efficient administrative support within a fast-paced environment. The position duties include typing, computer work on our internal software program and MS Office, file coordination and filing, reception duties and may also provide other administrative and clerical support to various branch staff. Other duties as may be required.

Responsibilities

• Transcribe data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjuster
• Ability to work well under pressure and maintain composure in a fast paced and changing environment
• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
• Reception relief answer phones and forward calls in a timely, professional and efficient manner
• Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelines
• Professional telephone manner and excellent communication skills both written and verbal
• Administrative support to the branch manager and administrative supervisor as needed
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
• Collating reports and statements
• Sending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim files
• A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
• Processing client invoicing for claims and prepare files for closure
• Other duties as assigned
• Maintaining applicable information and data entry within internal claims management software.
• Ability to problem solve and work well independently and in a team environment

Qualifications And Experience

• Intermediate experience with Word, and strong Excel skills are required
• Experience in an administrative support environment is mandatory
• Previous experience within a dynamic team will be given preference.
• Demonstrated professionalism and work ethic
• Demonstrated behaviors showing initiative behaviors and follow-up skills
• Demonstrated ability to maintain a high level of confidentiality
• All prospective employees must pass a background check
• All other computer applications –must have the aptitude and ability to learn as required
• Proven ability to contribute to and work well within a team environment
• Previously demonstrated ability to execute high attention to detail
• A post-secondary diploma in Office Administration
• Demonstrated ability to manage changing priorities and proven organizational skills

Environment/Working Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.