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Tier 1 Service Desk Jobs

It Help Desk Tier 1 Tech
By Cementation Americas At North Bay, Ontario, Canada
Effectively use Help Desk Ticket System to manage day to day requests.
Maintain and manage an inventory of computer and network equipment.
This position has the requirement for occasional travel to our project sites and offices.
Microsoft Certifications would be considered an asset.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to troubleshoot in a fast paced, complex environment, including working with remote clients over phone and email.
Service Coordinator, Tier 1 Support
By International Talent Placements Inc At Halifax, Nova Scotia, Canada
- Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.
- Proven experience in providing Tier 1 technical support.
- Experience in coordinating and scheduling on-site service delivery activities is a plus.
- Excellent problem-solving skills, with the ability to diagnose and resolve technical issues effectively.
- Exceptional communication skills, both written and verbal, to interact professionally with end-users and technical staff.
- Proficiency in using IT ticketing systems, knowledge bases, and service coordination tools.
Service Support Analyst - Tier 1
By PBS Systems At Calgary, Alberta, Canada

“PBS is the fastest growing ‘All Inclusive Business Platform’ vendor in North America and we have only just begun!”Job purposeAs an Application Support Analyst Tier 1 – Service Support, you will be ...

Storekeeper 1 [Service New Brunswick]
By CareerBeacon At Bathurst, New Brunswick, Canada
Knowledge and experience working with various computer softwares (Microsoft Office).
A minimum of 3 years of work experience in storekeeping.
Replenishment and delivery of general inventory supplies.
Receive, unpack, sorts, and verify shipments against requisitions and/or purchase orders.
Unload shipments from trucks when required.
Record, file and maintain documentation of supplies received or delivered in a computerized system.
Dit - Infrastructure/Systems Analyst - Tier 1
By PBS Systems At Calgary, Alberta, Canada
Work to meet departmental and personal goals established by management
Effective time management and organization
Manage Windows Update deployments and patching using patching software
Manage daily backups using Veeam/Windows
Manage small to medium-sized projects according to budgets and schedules
1-year experience in System or Network Administrator role
Tier 1 It Service Desk Technician
By Hays At Vancouver, British Columbia, Canada
As ideal candidate, you have the following qualifications:
• Broad technical knowledge of IT
• Work experience at an IT Service Provider is a plus (delivery level)
• Work experience with ticketing applications (Service Now) is a plus
• Knowledge of existing and emerging hardware and software technologies and IT architectures
• Strong analytical, design and development skills including troubleshooting and integration of IT services
Sales Support Analyst - Tier 1
By PBS Systems At Calgary, Alberta, Canada
Effective time management & organization skills.
Identify opportunities to drive process improvements that positively impact the client’s experience.
Develop knowledge and understanding of our software and the supporting Infrastructure.
Achieve program certification within your primary group within 3 months and additional program certification/s within 18 months.
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing.
Strong decision making and analytical abilities.
It Service Desk Analyst - Tier 1
By Affinity At Calgary, Alberta, Canada
• Inform management of recurring problems
• Demonstrated IT Service Desk experience
• ITIL certification (Foundation) would be an asset
• Provides tier 1 support to the user community, resolving user queries, incidents, and requests.
• Analyzes and resolves all application software or hardware incidents and requests from end-users
• Accurately logs and tracks incidents and requests from identification through resolution stages
It Service Desk Analyst - Tier 1
By Affinity At Vancouver, British Columbia, Canada
• Inform management of recurring problems
• Demonstrated IT Service Desk experience
• ITIL certification (Foundation) would be an asset
• Provides tier 1 support to the user community, resolving user queries, incidents, and requests.
• Analyzes and resolves all application software or hardware incidents and requests from end-users
• Accurately logs and tracks incidents and requests from identification through resolution stages
It Service Desk Analyst, Tier 1
By Reena At Canada
Takes action to improve own abilities in line with career goals, including volunteering for "stretch" assignments and taking on increased responsibilities.
Willing to help and encourages others to learn new and different parts of their jobs by sharing knowledge, experience and information.
Handling remote connectivity issues and LAN/WAN connectivity issues.
1-2 years of experience in an IT Service Desk environment
Certifications in Microsoft an asset
Other IT certifications an asset
It Service Desk Analyst - Level 1
By Extendicare At Markham, Ontario, Canada
Follow all standard operating procedures through the effective use of knowledge management
Knowledge and experience with ITIL framework (certification a plus)
Provide case status updates to management and end-users per service level guidelines
Support end-users in their use of applications such as Microsoft Office, VPN, Citrix, and MDM (mobile device management)
Develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support
Communicate with customers with varying levels of technical and non-technical skills
Systems Analyst (It& Infrastructure) - Tier 1
By PBS Systems At Calgary, Alberta, Canada
Strong analytical, organizational, incident management and problem-solving skills
Effective time management & organization
Manage assets and maintain inventory
Excellent communication skills, verbal and written
Customer focus / excellent Customer Service skills
Strong problem solving & trouble shooting Skills
Junior Tier 1 Helpdesk [Bhjob13022_12782]
By Ignite Technical Resources At Vancouver, British Columbia, Canada
Experience supporting web and cloud based IT systems & applications like Google Workspace. Certifications in this field are an asset.
Work experience in a regulated industry like Life Sciences, Pharma or Finance would be an asset.
Degree or diploma in a technology-related discipline, or a mix of industry certifications.
Experience with Microsoft operating systems and deployment/support tools
Possess excellent problem-solving skills to identify and resolve issues
Deploy & maintain IT equipment, including laptops/desktops, mobile devices, printers & audio-visual equipment.
Tier 1 Customer Service Representative, Contract - West Coast
By Roadpost At Saskatoon, Saskatchewan, Canada
Excellent time management and organizational skills. Able to work with minimal supervision. Adaptable to new workflow and changing environments.
Promote company products, features and benefits through consultative customer qualification.
Strong working knowledge of Microsoft Office suite. Excellent computer and website navigation skills.
Ensure a positive, accurate and professional customer experience.
Post-secondary diploma or equivalent experience required.
Strong communication skills. Conversational and Personable.
Tier 1 Customer Service Representative, Contract
By Roadpost At St John’s, Newfoundland and Labrador, Canada
Excellent time management and organizational skills. Able to work with minimal supervision. Adaptable to
Promote company products, features and benefits through consultative customer qualification.
Strong working knowledge of Microsoft Office suite. Excellent computer and website navigation skills.
Maintain a working knowledge of company products and services. Opportunity to specialize in certain
Ensure a positive, accurate and professional customer experience.
Post-secondary diploma or equivalent experience required.
Tier 1 Customer Service Representative, Contract
By Roadpost At Montreal, Quebec, Canada
Excellent time management and organizational skills. Able to work with minimal supervision. Adaptable to
Promote company products, features and benefits through consultative customer qualification.
Strong working knowledge of Microsoft Office suite. Excellent computer and website navigation skills.
Maintain a working knowledge of company products and services. Opportunity to specialize in certain
Ensure a positive, accurate and professional customer experience.
Post-secondary diploma or equivalent experience required.
Tier 1 Customer Service Representative, Contract - West Coast
By Roadpost At Calgary, Alberta, Canada
Excellent time management and organizational skills. Able to work with minimal supervision. Adaptable to new workflow and changing environments.
Promote company products, features and benefits through consultative customer qualification.
Strong working knowledge of Microsoft Office suite. Excellent computer and website navigation skills.
Ensure a positive, accurate and professional customer experience.
Post-secondary diploma or equivalent experience required.
Strong communication skills. Conversational and Personable.
It Service Desk Analyst, Tier 1
By Reena At Thornhill, Manitoba, Canada
Takes action to improve own abilities in line with career goals, including volunteering for "stretch" assignments and taking on increased responsibilities.
Willing to help and encourages others to learn new and different parts of their jobs by sharing knowledge, experience and information.
Handling remote connectivity issues and LAN/WAN connectivity issues.
1-2 years of experience in an IT Service Desk environment
Certifications in Microsoft an asset
Other IT certifications an asset
Tier 1 Support Lead Jobs
By Affinity At Vancouver, British Columbia, Canada
• Providing regular reports to management on support activities, metrics, and trends
• Excellent communication and interpersonal skills to effectively manage a team and interact with customers
• Understanding of ITIL framework and service management best practices
• Strong technical knowledge of the platform being supported, including its architecture, configuration, and integration points
• Ability to work well under pressure and manage multiple priorities simultaneously
• Experience in developing and implementing support processes and procedures to improve support delivery
Clerk Sales/Service - Tier Ii -Reg. Ptu - En
By Sobeys At Dauphin, Manitoba, Canada

Requisition ID: 175618 Career Group: Store Careers Job Category: Retail - Front End Travel Requirements: 0 - 10% Job Type: Part-Time Country: Canada (CA) Province: Manitoba ...

Are you looking for an exciting opportunity to join a Tier 1 Service Desk team? We are looking for an experienced professional to join our team and provide exceptional customer service and technical support. You will be responsible for responding to customer inquiries, resolving technical issues, and providing guidance and support to customers. If you have a passion for customer service and technical support, this is the perfect job for you!

Tier 1 Service Desk job is a customer service role that provides technical support to customers via phone, email, or chat. The job requires excellent customer service skills, strong technical knowledge, and the ability to troubleshoot and resolve customer issues quickly and efficiently.

What is Tier 1 Service Desk Skills Required?

• Excellent customer service skills
• Strong technical knowledge
• Ability to troubleshoot and resolve customer issues
• Ability to work in a fast-paced environment
• Excellent communication skills
• Ability to work independently and as part of a team

What is Tier 1 Service Desk Qualifications?

• High school diploma or equivalent
• Technical certifications or related experience preferred
• Knowledge of customer service principles and practices

What is Tier 1 Service Desk Knowledge?

• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of network and system administration
• Knowledge of troubleshooting techniques

What is Tier 1 Service Desk Experience?

• Previous experience in a customer service role
• Previous experience in a technical support role
• Previous experience in a help desk role

What is Tier 1 Service Desk Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot and resolve customer issues
• Provide technical support and advice
• Follow up with customers to ensure their issues are resolved