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Tier 1 Service Desk Jobs in Alberta

Service Support Analyst - Tier 1
By PBS Systems At Calgary, Alberta, Canada

“PBS is the fastest growing ‘All Inclusive Business Platform’ vendor in North America and we have only just begun!”Job purposeAs an Application Support Analyst Tier 1 – Service Support, you will be ...

Dit - Infrastructure/Systems Analyst - Tier 1
By PBS Systems At Calgary, Alberta, Canada
Work to meet departmental and personal goals established by management
Effective time management and organization
Manage Windows Update deployments and patching using patching software
Manage daily backups using Veeam/Windows
Manage small to medium-sized projects according to budgets and schedules
1-year experience in System or Network Administrator role
Sales Support Analyst - Tier 1
By PBS Systems At Calgary, Alberta, Canada
Effective time management & organization skills.
Identify opportunities to drive process improvements that positively impact the client’s experience.
Develop knowledge and understanding of our software and the supporting Infrastructure.
Achieve program certification within your primary group within 3 months and additional program certification/s within 18 months.
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing.
Strong decision making and analytical abilities.
It Service Desk Analyst - Tier 1
By Affinity At Calgary, Alberta, Canada
• Inform management of recurring problems
• Demonstrated IT Service Desk experience
• ITIL certification (Foundation) would be an asset
• Provides tier 1 support to the user community, resolving user queries, incidents, and requests.
• Analyzes and resolves all application software or hardware incidents and requests from end-users
• Accurately logs and tracks incidents and requests from identification through resolution stages
Systems Analyst (It& Infrastructure) - Tier 1
By PBS Systems At Calgary, Alberta, Canada
Strong analytical, organizational, incident management and problem-solving skills
Effective time management & organization
Manage assets and maintain inventory
Excellent communication skills, verbal and written
Customer focus / excellent Customer Service skills
Strong problem solving & trouble shooting Skills
Tier 1 Customer Service Representative, Contract - West Coast
By Roadpost At Calgary, Alberta, Canada
Excellent time management and organizational skills. Able to work with minimal supervision. Adaptable to new workflow and changing environments.
Promote company products, features and benefits through consultative customer qualification.
Strong working knowledge of Microsoft Office suite. Excellent computer and website navigation skills.
Ensure a positive, accurate and professional customer experience.
Post-secondary diploma or equivalent experience required.
Strong communication skills. Conversational and Personable.

Are you looking for an exciting opportunity to join a Tier 1 Service Desk team? We are looking for an experienced professional to join our team and provide exceptional customer service and technical support. You will be responsible for responding to customer inquiries, resolving technical issues, and providing guidance and support to customers. If you have a passion for customer service and technical support, this is the perfect job for you!

Tier 1 Service Desk job is a customer service role that provides technical support to customers via phone, email, or chat. The job requires excellent customer service skills, strong technical knowledge, and the ability to troubleshoot and resolve customer issues quickly and efficiently.

What is Tier 1 Service Desk Skills Required?

• Excellent customer service skills
• Strong technical knowledge
• Ability to troubleshoot and resolve customer issues
• Ability to work in a fast-paced environment
• Excellent communication skills
• Ability to work independently and as part of a team

What is Tier 1 Service Desk Qualifications?

• High school diploma or equivalent
• Technical certifications or related experience preferred
• Knowledge of customer service principles and practices

What is Tier 1 Service Desk Knowledge?

• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of network and system administration
• Knowledge of troubleshooting techniques

What is Tier 1 Service Desk Experience?

• Previous experience in a customer service role
• Previous experience in a technical support role
• Previous experience in a help desk role

What is Tier 1 Service Desk Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot and resolve customer issues
• Provide technical support and advice
• Follow up with customers to ensure their issues are resolved