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Tier 1 Service Desk Jobs in Nova Scotia

Service Coordinator, Tier 1 Support
By International Talent Placements Inc At Halifax, Nova Scotia, Canada
- Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.
- Proven experience in providing Tier 1 technical support.
- Experience in coordinating and scheduling on-site service delivery activities is a plus.
- Excellent problem-solving skills, with the ability to diagnose and resolve technical issues effectively.
- Exceptional communication skills, both written and verbal, to interact professionally with end-users and technical staff.
- Proficiency in using IT ticketing systems, knowledge bases, and service coordination tools.

Are you looking for an exciting opportunity to join a Tier 1 Service Desk team? We are looking for an experienced professional to join our team and provide exceptional customer service and technical support. You will be responsible for responding to customer inquiries, resolving technical issues, and providing guidance and support to customers. If you have a passion for customer service and technical support, this is the perfect job for you!

Tier 1 Service Desk job is a customer service role that provides technical support to customers via phone, email, or chat. The job requires excellent customer service skills, strong technical knowledge, and the ability to troubleshoot and resolve customer issues quickly and efficiently.

What is Tier 1 Service Desk Skills Required?

• Excellent customer service skills
• Strong technical knowledge
• Ability to troubleshoot and resolve customer issues
• Ability to work in a fast-paced environment
• Excellent communication skills
• Ability to work independently and as part of a team

What is Tier 1 Service Desk Qualifications?

• High school diploma or equivalent
• Technical certifications or related experience preferred
• Knowledge of customer service principles and practices

What is Tier 1 Service Desk Knowledge?

• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of network and system administration
• Knowledge of troubleshooting techniques

What is Tier 1 Service Desk Experience?

• Previous experience in a customer service role
• Previous experience in a technical support role
• Previous experience in a help desk role

What is Tier 1 Service Desk Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot and resolve customer issues
• Provide technical support and advice
• Follow up with customers to ensure their issues are resolved