Service Desk Technician Jobs

Service Desk Technician

Authority

The Service Desk Technician works under the supervisory function of the Manager, Data Management.

Purpose

The Service Desk Technician is responsible for providing technical support to First Nations Schools and the Student Information System. A demonstrated respect for First Nations knowledge, languages and cultures; and fluency in a First Nations Language is desirable for this position.

Specific Responsibilities

1. Provide a single point of contact for First Nations schools;

2. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware;

3. Respond to queries either in person or over the phone;

4. Walk customer through the problem-solving process;

5. Follow up with customers to ensure the issue has been resolved;

6. Assist in the development of online support documents and strategies;

7. Maintain documentation on incoming calls including steps and actions taken to resolve issues.

Qualifications

Education & Experience

• Minimum five (5) years of related work experience;

• Knowledge of commonly-used concepts, practices, and procedures for end-user technical support;

• Strong customer service experience;

• Excellent phone etiquette;

• Strong problem-solving, attention to detail, and research skills;

• Ability to troubleshoot and solve technical problems;

• Provide satisfactory clearance of criminal record and provincial child abuse registry checks;

• Adhere to MFNERC policies and administrative procedures with specific attention to attendance and professional ethic;

• Excellent interpersonal and cross-cultural skills to work in a First Nations environment;

• Respect the importance of First Nations knowledge, languages, and cultures.

Interested applicants are invited to submit their resume and cover letter (please state the position title applying for), along with (3) professional reference listings (including a most recent employer reference) to:

Human Resources

Manitoba First Nations Education Resource Centre Inc.

2-1100 Waverley Street, Winnipeg, Manitoba R3T 3X9

Email: [email protected] | Fax: 204.942.2490