Front Desk / Customer Service Representative (Remote)

We are seeking an enthusiastic Customer Service Representative (CSR) to sell our unique indoor skydiving experience! CSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point-of-contact to our customers If an exciting, dynamic, collaborative workplace is for you, then apply!

CSR Day-to-Day:

• Service - Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner
• Additional Responsibilities - Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule. As needed, participation in marketing related photography, video, and social content capture for promotional usage.
• Service - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
• Sales – Actively listen to guests to recommend and sell experiences that improve their time at our company
• Safety - Promote customer safety throughout their time in the wind tunnel and facility

What We are Looking For:

• Friendly, upbeat, compassionate, and personable attitude
• Basic computer skills
• Ability to resolve conflicts, to multi-task, and to understand customer needs
• Integrity, punctuality, and professional appearance
• Exceptional sales skills
• Must be 18 years of age or older
• Weekend availability is required
• Exceptional customer-service skills
• Confidence in phone and face-to-face communication
• Ability to work well within a team maintaining positive relationships

The Good Stuff:

• Paid time off (PTO)
• 401k retirement investment with company match
• Medical, dental, vision and supplemental plans for eligible employees
• Maternity/Paternity leave
• Holiday pay options
• Referral bonus program
• Employee discount on retail merchandise and flight packages
• Tuition reimbursement