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Customer Service Representative 100% Remote Work

Company

Massey Tone Productions
Address Toronto, Ontario, Canada
Employment type FULL_TIME
Salary
Category Media Production
Expires 2023-08-07
Posted at 10 months ago
Job Description
We are Searching for Customer Care Representatives that would be the primary line of help for giving precise and intensive data to current and imminent individuals, suppliers, and interior clients. You will significantly impact others consistently! A job in our Customer Care group has likewise shown to be a brilliant beginning stage for longer term development and headway in our organization, with exhibited abilities and a solid presentation.


We are a work from home remote job provider that has been operating for close to a decade. We are in search of people willing to work from home remotely, and perform different task management strategies virtually.


The nature of this Job is an entry-level Job and no prior experience is required.


Job Summary


  • Recognize likely gamble and openness to the organization relating to misrepresentation and data fraud when they are working with our clients.
  • Pursue autonomous choices that benefit both the client and company including discounting charges and perceiving possible exemptions as a promoter for clients.
  • Liable for meeting prerequisites for financial backer rules for quality and administration level norms.
  • Expected to use open doors across all business lines to increment income by extending client connections through the strategically pitch/up sell or reference of extra items and administrations.
  • Should be adaptable to help our clients during high call volume pinnacles and occasions including working late night, nights, ends of the week and occasions.
  • Judgment and insightful abilities are basic.
  • Use specialized information and investigating abilities to determine complex client requests and issues guaranteeing first contact goal and giving an extraordinary client experience in each connection.
  • Expected to have information across all retail and independent company store and advance items.
  • Give top tier administration as a component of a top performing Contact Center. Answer client requests through different stations including phone, email, web visit and computerized channels (counting on the web, versatile and IVR) in a cross useful Contact Center.
  • Expected to meet or surpass month to month execution objectives including quality and efficiency.


Job Accountabilities


  • Start chances to present Hiring Company items and administrations to existing and expected clients. Perceive and follow up on strategically pitching potential open doors. Make references to help corporate deals drives and address the client's issues. Direct discussion toward a deal by proposing choices and suggesting item changes. Conquer protests, endeavor to bring the deal to a close without fail and show certainty after a refusal/dismissal.
  • Tutor and train new Customer Care delegates to help them in all parts of the gig that they should find success subsequent to preparing to meet all quality and efficiency guidelines and to guarantee consumer loyalty.
  • Answer client's phone, visit and email requests. Answer in an expert and charming way in all collaborations. Give exact data across all retail and business items and proposition arrangements while exhibiting energy, saying 'sorry' truly for bothers, listening sympathetically and enduring troublesome clients serenely
  • Offer quality support as a differentiator for our organization to hold current clients and draw in new business. Practice great judgment as indicated by current arrangements and strategies while settling client circumstances. Perceive possible special cases and settle on choices to guarantee consumer loyalty and maintenance. Surpass progressively provoking quality and efficiency guidelines to help our specialization and company objectives and drives.
  • Exhibit capacity to rapidly transform one's way to deal with a circumstance and conform to imperatives or different requests. Consolidate item, administration and method changes conveyed through various mediums into regular working systems. Have the fitness to learn and explore serenely in an always changing specialized frameworks climate. Keep current on incessant strategy, item and procedural changes including client mailings and advancements. Oversee time and materials successfully. Focus on and achieve various errands while really overhauling clients on time.


Additional Skills & Qualifications


  • No skills are needed! We will help shape you into an incredible entry-level benefits agent!
  • Client care Experience - Need to have the option to give a positive encounter to all clients.
  • Ability work remotely from home using a computer, laptop or mobile phone.


Abilities


  • Sympathetic, Ability to take part in discussion
  • Up-and-comers who play progressed in earlier parts or truly want to progress inside an organization long haul.
  • Relational abilities (verbal and composed)
  • Searching for long haul an open door to develop with National General.


Job Benefits


  • Company benefits
  • Career advancement opportunities
  • 100% work from home
  • Full training provided
  • Value a healthy work-life balance
  • Competitive compensation
  • Paid weekly along with earned bonuses


Competencies/Other Skills


  • Conveys actually
  • Being adaptable and versatile
  • Works together
  • Client center
  • Develops advancement
  • Drives results
  • Business knowledge
  • Being a brand champion
  • Uses wise judgment
  • Self turn of events
  • Being Authentic
  • The ability to appreciate people on a deeper level


About Us


We accept that when we can carry our entire selves to work every day, We become more joyful, more agreeable, more sure and more eager to do incredible things for our clients, one another and our organization. We're pleased to be an Equal Opportunity and Affirmative Action business. In the event that you are searching for a spot to develop, we urge you to apply here, since you have a place here.