Customer Service Specialist, Front Desk

Company Description

LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.

As a Customer Service Specialist, you will be responsible for front line and first contact communication with new and existing customers. You will answer calls, emails and web inquiries with prompt professionalism and a genuine desire to create a win-win outcome.

You will liaise and coordinate with stakeholders in various departments to escalate/resolve customer issues as needed, providing timely information and updates to all parties.

This role will be based at our reception desk Monday – Friday to assist with the occasional in-person site visit and to direct visitors as needed.

What You’ll Do

• Ensure orders are correct and up to date
• Supporting Customer Service accurately, efficiently and in a timely manner
• Work with Customer Service team on specific order support projects
• Perform other duties and complete additional projects as assigned
• Organize incoming mail into appropriate categories
• Identify improvement opportunities and participate in establishing the department's performance metrics and CI programs
• Liaise with internal and external parties
• Organizing and dispersing customer inquiries
• Prepare and provide documents based on customer requests.
• Ensure order specific requirements are promptly communicated to appropriate departments
• Greet visiting guests and clients

Qualifications

• Experience with use of an ERP system such as Service Cloud would be an asset
• College Diploma in science, business or customer service
• The ability to work independently at a fast and accurate pace.
• 1-2 years of working experience in customer service or similar roles preferred

Additional Information

ABOUT LGC:

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.

OUR VALUES

• INTEGRITY
• RESPECT
• BRILLIANCE
• PASSION
• CURIOSITY

EQUAL OPPORTUNITIES

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website www.lgcgroup.com

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