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Service Desk Representative Jobs

Manager, Service Desk Jobs
By QuadReal Property Group At Vancouver, British Columbia, Canada
Ensure asset and inventory management records are maintained and up to date as defined by QuadReal asset management standards.
Proactively escalate issues to the appropriate support group or management as applicable.
Establish and manage team and individual performance goals on a quarterly basis or more frequently as required.
Promote a culture of continuous improvement, operational efficiency, and effectiveness to deliver an exceptional and consistent employee experience.
10+ years of proven enterprise experience in technical support or service desk role.
Proven analytical and problem-solving abilities.
Work Desk Representative - Office
By ATCO At Vegreville, Alberta, Canada
3 years customer service experience, preference will be given to those with call center and utility experience.
Demonstrated problem solving experience related to identifying and resolving customer inquiries.
Creates a positive work environment by demonstrating and sharing functional/technical knowledge.
Excellent organizational, analytical and communication skills (oral & written).
Strong customer focus and ownership of the customer experience.
Flexibility to adapt to changing priorities, manage and balance a variety of interests and objectives.
Hr Service Desk - Costumer Service
By Diamondpick At Calgary, Alberta, Canada
4 +years of experience in HR, customer service, or a related field
Experience in SAP, HRMS or other HR tools/processes would be a plus
Excellent communication skills in English (verbal and written)
Good analytical and problem-solving skills
Bachelor’s degree in Human Resources, business administration, or related field
Ability to work independently and as part of a team in a fast-paced environment
Quality Associate -Service Desk
By Tech Mahindra At Moncton, New Brunswick, Canada
· DSAT/ Detractor Management activities
· The candidate should have excellent problem solving capabilities and lateral thinking skills
· Provide process updates as per requirement
· Provide Feedback/Quality tips to improve customer experience
· Root cause analysis as per requirement (Complaints, Negative Survey response etc.,)
· Flexible in Shifts as per business requirements (24x7)
Customer Service Representative/Order Desk
By Perfect Choice Employment Inc. At North York, Ontario, Canada
The benefits package is available after 3 months.
2+ years of customer service or office administration or order desk experience
Good communication and computer skills
Experience working in the manufacturing business
Enjoy the benefits of this role which include…
Job duties of the Customer service representative/ Order Desk role:
Service Desk Specialist Jobs
By Brainhunter Systems Ltd At British Columbia, Canada
Inform management of recurring problems
Post-secondary degree or diploma in Computer Science, or an IT related discipline and/or IT Service Desk experience.
Provides tier 1 support to the user community, resolving user queries, incidents, and requests.
Analyzes and resolves all application software or hardware incidents and requests from end-users
Accurately logs and tracks incidents and requests from identification through resolution stages
Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete
Quality Associate-Service Desk Jobs
By Tech Mahindra At Moncton, New Brunswick, Canada
· DSAT/ Detractor Management activities
· The candidate should have excellent problem solving capabilities and lateral thinking skills
· Provide process updates as per requirement
· Provide Feedback/Quality tips to improve customer experience
· Root cause analysis as per requirement (Complaints, Negative Survey response etc.,)
· Flexible in Shifts as per business requirements (24x7)
Service Desk Specialist Jobs
By Randstad Canada At Toronto, Ontario, Canada
Help desk experience - 2-3Y+
Excellent communication and interpersonal skills - 2-4Y+
Reports to: Manager, IT Infrastructure Services
 One to three years’ experience working in a help desk role
 Experience supporting Microsoft operating systems and applications
 Excellent written and oral communication skills
Service Desk Associate Jobs
By Workhoppers At Winnipeg, Manitoba, Canada

Service Desk Associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to ...

Customer Service Representative, Help/Escalation Desk
By Bell At Montreal, Quebec, Canada
Excellent management of priorities (organization and planning)
Recent experience as a customer service representative with the Small and Medium or Medium Business Markets.
Adaptability and ability to manage change (continually changing priorities/tasks)
Ability to manage several tasks at once
Strong abilities in active listening, empathy and win-win negotiations.
Extensive knowledge of small and medium business products and business solutions and related processes
Service Desk Manager Jobs
By QLogitek At Mississauga, Ontario, Canada
• ITIL certification or equivalent experience in IT service management frameworks.
• A minimum of 5 years of experience in IT service management as ServiceDesk manager.
• Manage and allocate resources effectively, including staffing, training, and budget management.
• Experience with service desk tools and platforms, such as ConnectWise Manage, ServiceNow, etc.
• Strong technical knowledge in IT infrastructure, applications, and systems.
• Excellent communication and interpersonal skills, with a customer-centric mindset.
Hr Service Desk Jobs
By Diamondpick At Calgary, Alberta, Canada
3- 5 years proven work experience as a HR Service desk associate
Hands on experience with help desk
Excellent written and verbal communications skills
Solid technical background with an ability to give instructions to a non-technical audience
Customer-service oriented with a problem-solving attitude
Hr -Service Desk Jobs
By KTek Resourcing At Calgary, Alberta, Canada
•3- 5 years of proven work experience as an HR Service desk associate
• Hands-on experience with the help desk
•Excellent written and verbal communications skills
·Ability to answer queries related to payroll
·Ensure customer service is timely and accurate on a daily basis
·Contribute to improving customer support by actively responding to queries and handling complaints
Service Desk Jobs
By eJAmerica At Montreal, Quebec, Canada
Recevoir et traiter les demandes d'assistance des utilisateurs sur place.
Identifier, diagnostiquer et résoudre les problèmes techniques de base.
Assurer un suivi attentif des problèmes en cours et des demandes en attente.
Collaborer avec l'équipe de support pour résoudre les problèmes complexes ou les acheminer vers les bonnes ressources.
Documenter avec précision les interactions avec les utilisateurs et les solutions fournies.
Maintenir une connaissance approfondie de nos produits et services pour fournir un soutien efficace.
Customer Service / Order Desk Representative
By Robert Half At Mississauga, Ontario, Canada
Process daily orders in a timely manner
Prepare shipping in a timely manner
Track, measure and report status of orders
Prepare labels, packaging slips bill of landing etc.
Process all invoices & credit card payments
Order Desk/Customer Service Representative
By Anchor Danly At Cambridge, Ontario, Canada
Other duties as assigned by Management
Previous customer service experience with excellent organizational skills
O.S.S.D with a minimum 2 to 5 years' experience in a similar position
Computer competent with working knowledge of Microsoft Office.
Strong communication/interpersonal skills (verbal & written)
Working knowledge of Profit Key (or other ERP) software an asset
Service Desk Consultant Jobs
By McGill University At Montreal, Quebec, Canada

Comment postuler à un emploi (pour les candidats externes)

Front Desk / Customer Service Representative (Remote)
By CodeUp Services Ltd At Toronto, Ontario, Canada
Sales – Actively listen to guests to recommend and sell experiences that improve their time at our company
Service - Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner
Safety - Promote customer safety throughout their time in the wind tunnel and facility
Service - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
Must be 18 years of age or older
Confidence in phone and face-to-face communication

Are you looking for an exciting opportunity to use your customer service skills in a fast-paced environment? We are looking for a Service Desk Representative to join our team and provide excellent customer service to our clients. You will be responsible for responding to customer inquiries, resolving customer issues, and providing technical support. If you are a motivated individual with great communication skills, then this is the perfect job for you!

A Service Desk Representative is responsible for providing technical support to customers and employees. They are the first point of contact for customers and employees who need help with technical issues.

What is Service Desk Representative Skills Required?

• Excellent customer service and communication skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Knowledge of customer service principles and practices

What is Service Desk Representative Qualifications?

• High school diploma or equivalent
• Technical certification or degree in a related field is preferred

What is Service Desk Representative Knowledge?

• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of network and system administration
• Knowledge of troubleshooting techniques

What is Service Desk Representative Experience?

• Previous experience in a customer service role is preferred
• Previous experience in a technical support role is preferred

What is Service Desk Representative Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot technical issues and provide solutions
• Document customer inquiries and resolutions
• Monitor customer service metrics and report on trends
• Assist with system and network administration tasks
• Provide training and support to customers and employees