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Service Desk Assistant Jobs

Manager, Service Desk Jobs
By QuadReal Property Group At Vancouver, British Columbia, Canada
Ensure asset and inventory management records are maintained and up to date as defined by QuadReal asset management standards.
Proactively escalate issues to the appropriate support group or management as applicable.
Establish and manage team and individual performance goals on a quarterly basis or more frequently as required.
Promote a culture of continuous improvement, operational efficiency, and effectiveness to deliver an exceptional and consistent employee experience.
10+ years of proven enterprise experience in technical support or service desk role.
Proven analytical and problem-solving abilities.
Service Desk Supervisor Jobs
By Toronto Community Housing At Toronto, Ontario, Canada
Certification in ITIL v3.0 foundation level. Advanced ITIL qualifications and ITSM knowledge are preferred (beyond ITIL foundation)
Superior knowledge of extracting data from a Service Management system and service desk queue phone system
Strong experience in developing and maintaining accurate Management Information and metrics
Advanced knowledge of how to calculate KPIs in Excel, Service Management system or SQL Reporting
Research best practices for service desk management and make recommendations for its adoption within IT’s business processes
Use industry’s best practices for the delivery of IT service management to TCHC
Hr Service Desk - Costumer Service
By Diamondpick At Calgary, Alberta, Canada
4 +years of experience in HR, customer service, or a related field
Experience in SAP, HRMS or other HR tools/processes would be a plus
Excellent communication skills in English (verbal and written)
Good analytical and problem-solving skills
Bachelor’s degree in Human Resources, business administration, or related field
Ability to work independently and as part of a team in a fast-paced environment
Service Assistant Jobs
By Tesla At Oakville, Ontario, Canada
Parts runner - expedite parts requirements as directed from Parts Operations
Valid driver’s license, clean driving record with at least 2 years of driving experience and insurable
Vehicle cleaning (wash and minor detailing)
Deliver vehicles between production, service and sales operations
Clean shop and Parts Operations
Truck & Trailer service and maintenance
Service Assistant Jobs
By Tesla At Woodbridge, Ontario, Canada

What To Expect The Role Tesla Motors is looking for a Service Assistant to work on one of the most progressive vehicles in the world. We are seeking professional customer service experience and ...

Service Assistant Jobs
By Tesla At Saskatoon, Saskatchewan, Canada
Parts runner - expedite parts requirements as directed from Parts Operations
Vehicle cleaning (wash and minor detailing)
Deliver vehicles between production, service and sales operations
Clean shop and Parts Operations
Truck & Trailer service and maintenance
High School diploma or equivalent
Quality Associate -Service Desk
By Tech Mahindra At Moncton, New Brunswick, Canada
· DSAT/ Detractor Management activities
· The candidate should have excellent problem solving capabilities and lateral thinking skills
· Provide process updates as per requirement
· Provide Feedback/Quality tips to improve customer experience
· Root cause analysis as per requirement (Complaints, Negative Survey response etc.,)
· Flexible in Shifts as per business requirements (24x7)
Service Desk Supervisor Jobs
By Iovate At Oakville, Ontario, Canada
Experience with Jira Service Management/Service Desk would be an asset
Experience with JAMF or similar mobile device management would be an asset
Creates, updates and documents processes, resolutions, research and procedures revolving around incident requests through Incident Management system
Manages and monitors the progress of incident/problem/change/service requests
Post-Secondary Education in Computer Science or related field
Up to 2 years of related experience preferably within a consumer packaged goods environment
Service Desk Specialist Jobs
By Brainhunter Systems Ltd At British Columbia, Canada
Inform management of recurring problems
Post-secondary degree or diploma in Computer Science, or an IT related discipline and/or IT Service Desk experience.
Provides tier 1 support to the user community, resolving user queries, incidents, and requests.
Analyzes and resolves all application software or hardware incidents and requests from end-users
Accurately logs and tracks incidents and requests from identification through resolution stages
Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete
Service Assistant Jobs
By Immigrant Services Society of BC At Vancouver, British Columbia, Canada
• Processing Equipment Acknowledgement/Cellphone Acknowledgement Form and other IT related accessories
• Manage all equipment assignment forms.
Position: Service Assistant, IT Department
At ISSofBC we believe in:
❖ We aspire to improve
How You’ll Make a Difference
Quality Associate-Service Desk Jobs
By Tech Mahindra At Moncton, New Brunswick, Canada
· DSAT/ Detractor Management activities
· The candidate should have excellent problem solving capabilities and lateral thinking skills
· Provide process updates as per requirement
· Provide Feedback/Quality tips to improve customer experience
· Root cause analysis as per requirement (Complaints, Negative Survey response etc.,)
· Flexible in Shifts as per business requirements (24x7)
Service Desk Specialist Jobs
By Randstad Canada At Toronto, Ontario, Canada
Help desk experience - 2-3Y+
Excellent communication and interpersonal skills - 2-4Y+
Reports to: Manager, IT Infrastructure Services
 One to three years’ experience working in a help desk role
 Experience supporting Microsoft operating systems and applications
 Excellent written and oral communication skills
Service Assistant Jobs
By Tesla At Montreal, Quebec, Canada
Nettoyer les véhicules de service, de prêt et de galerie
Nettoyer l'extérieur et l'intérieur des véhicules conformément aux normes de l'entreprise.
Utiliser des appareils à vapeur, des tuyaux, des aspirateurs et d'autres équipements
Capacité à effectuer des vérifications ponctuelles et à gérer la correction de la peinture sur place, au besoin
Suivre les calendriers, établir des priorités et gérer efficacement son temps pour respecter les délais
Communiquer avec les diverses équipes qui participent au processus d'orientation des véhicules
Service Desk Associate Jobs
By Workhoppers At Winnipeg, Manitoba, Canada

Service Desk Associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to ...

Service Desk Technician Jobs
By Tilray Brands, Inc. At Vancouver, British Columbia, Canada
· Participate in knowledge management and creation of knowledge base articles
· Daily utilization of IT ticketing system for incident and request management
· Provide superior frontline technical support for onsite and remote users
· Manage on-site IT inventory
· 2-3 years of experience in an Information Technology support
· MacOS, iOS, Windows, printers, and mobile device support experience
Service Desk Administrator Jobs
By SGI At Regina, Saskatchewan, Canada
1 – 2 years’ experience in service desk, desktop, or IT support.
What else do we offer?
Can troubleshoot operating systems, subsystem components, software, and hardware.
Can generate support documentation for use by Service Desk Administrators and Developer.
Can provide support and restore IT services/solutions to the end users.
Can communicate and convey information effectively, verbally and in writing, targeted to the appropriate audience.
Service Desk Manager Jobs
By QLogitek At Mississauga, Ontario, Canada
• ITIL certification or equivalent experience in IT service management frameworks.
• A minimum of 5 years of experience in IT service management as ServiceDesk manager.
• Manage and allocate resources effectively, including staffing, training, and budget management.
• Experience with service desk tools and platforms, such as ConnectWise Manage, ServiceNow, etc.
• Strong technical knowledge in IT infrastructure, applications, and systems.
• Excellent communication and interpersonal skills, with a customer-centric mindset.
Hr Service Desk Jobs
By Diamondpick At Calgary, Alberta, Canada
3- 5 years proven work experience as a HR Service desk associate
Hands on experience with help desk
Excellent written and verbal communications skills
Solid technical background with an ability to give instructions to a non-technical audience
Customer-service oriented with a problem-solving attitude
Hr -Service Desk Jobs
By KTek Resourcing At Calgary, Alberta, Canada
•3- 5 years of proven work experience as an HR Service desk associate
• Hands-on experience with the help desk
•Excellent written and verbal communications skills
·Ability to answer queries related to payroll
·Ensure customer service is timely and accurate on a daily basis
·Contribute to improving customer support by actively responding to queries and handling complaints
Service Desk Supervisor Jobs
By Ontario College of Teachers At Ontario, Canada
Certification in ITIL or other IT service management frameworks is a plus.
Knowledge of ITIL or other IT service management frameworks is a plus.
Demonstrated progressive experience in the management of a technical support team.
Solid relationship management and performance management skills.
Experience with Service Desk ticket system and remote-control tools.
Ability to conduct research into service desk management issues and products as required.

Are you looking for a challenging and rewarding role in IT? We are looking for an enthusiastic and motivated IT Service Desk Assistant to join our team! You will be responsible for providing first-level technical support to our customers, troubleshooting and resolving their IT issues. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview The IT Service Desk Assistant is responsible for providing technical support to customers and employees. This includes troubleshooting hardware and software issues, responding to customer inquiries, and providing technical advice. The IT Service Desk Assistant is also responsible for maintaining the IT Service Desk database and ensuring that all customer inquiries are logged and tracked. Detailed Job Description The IT Service Desk Assistant is responsible for providing technical support to customers and employees. This includes troubleshooting hardware and software issues, responding to customer inquiries, and providing technical advice. The IT Service Desk Assistant is also responsible for maintaining the IT Service Desk database and ensuring that all customer inquiries are logged and tracked. The IT Service Desk Assistant will also be responsible for providing training and support to end users, as well as providing assistance with system upgrades and maintenance. Job Skills Required
• Excellent customer service skills
• Ability to troubleshoot hardware and software issues
• Knowledge of IT systems and processes
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Knowledge of IT security best practices
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in a customer service or technical support role
• Knowledge of IT systems and processes
• Knowledge of IT security best practices
• Experience with system upgrades and maintenance
Job Knowledge
• Knowledge of IT systems and processes
• Knowledge of IT security best practices
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of system upgrades and maintenance
Job Experience
• At least two years of experience in a customer service or technical support role
• Experience with system upgrades and maintenance
• Experience troubleshooting hardware and software issues
Job Responsibilities
• Respond to customer inquiries and provide technical advice
• Troubleshoot hardware and software issues
• Maintain the IT Service Desk database
• Provide training and support to end users
• Assist with system upgrades and maintenance
• Ensure that all customer inquiries are logged and tracked
• Monitor system performance and identify potential issues