It Service Specialist (Service Desk Support)

The IT Service Specialist is responsible for the Information Technology (IT) Service Desk, field incoming calls and e-mails related to requests for IT services or problem notifications. All the clients that contact the IT Service Desk are internal S&C team members but can originate from any of our global locations. Where appropriate, you will provide immediate assistance to a caller or, as necessary, coordinate with other IT team members to provide the requested service. This role reports to the Manager-Information Technology. 

The responsibilities of this position include, but are not limited to, the following: 

• Record, track and analyze all requests for Information Technology services using specialized help desk software including assignment of tasks, status follow-up and escalation as appropriate. 
• Provide first-level phone support of computer hardware and software deployed globally throughout S&C, including troubleshooting, software usage questions and software installation. 
• Provide the focal point for coordinating activities in the resolution of high-pressure, emergency service situations that frequently require the contributions of several individuals. 
• On a rotational basis, provide the first level of off-hours support for critical situations. 
• Develop recommendations for improving Information Technology’s overall responsiveness and internal customer satisfaction. 
• Work closely with other IT team members to respond to requests for service or problem notification and resolution. 

To select this job as one of interest to you, at a minimum, you must have the following: 

• Knowledge and skill in the use of computing equipment and at least the Microsoft suite of software used at S&C. 
• ServiceNow experience is desirable 
• Demonstrated ability to deal with others in a consistently courteous and supportive manner. 
• Excellent inter-personal skills especially in oral and written communications. 
• Flexibility in working hours so that the IT Service Desk is always staffed during our core hours of on-site support. 
• Bachelor's degree is preferred 
• Aptitude for problem analysis and resolution, especially as it relates to technical issues and terminology. 

Major Physical Demands

All physical demands are those normally associated with an office position. 

Why Work for S&C Electric Canada Ltd

S&C Offers a Competitive Package Of Pay And Benefits, Including

Celebrating a Century of Innovation.S&C has been around for over 100 years, and we help companies keep the lights on for their customers. Integrity, enthusiasm, sustained energy. These are the traits that S&C has always looked for and found when seeking people to join our team.

• Pension Plan
• Flexible Benefit Options, medical 100% paid by S&C
• Employee Assistance Program
• Seniority Recognition Program
• Access to Spark LMS, our internal learning platform which gives you an opportunity to learn new skills and improve on the ones you already have.
• A safe and fun working environment where we celebrate our milestones.
• Paid Holiday Shutdown
• Competitive compensation and Bonus Plan
• Summer Hours

These are just some of the other reasons why S&C is a great place to work. We are a large team who believes in providing growth opportunities to our team members. The career possibilities at S&C are endless. Do we still have your attention? If so, click on the link to submit your application and join our team today!

S&C Electric Canada Ltd. is an equal opportunity employer.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, S&C Electric Canada Ltd. will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform S&C Electric Canada Ltd.’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.