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It Support Engineer Jobs

Company

The Bison Group
Address Toronto, Ontario, Canada
Employment type FULL_TIME
Salary
Category IT Services and IT Consulting
Expires 2023-06-23
Posted at 11 months ago
Job Description

Title: Technical Support Engineer

Location: Toronto, Ontario

Status: Full Time


*This is an onsite role in Toronto. Candidates must be able to come onsite if they wish to be considered for this role*


PURPOSE AND SCOPE

This is a customer-focused role in which the Support Engineer will be expected to handle and resolve customer issues through phone and email. You will be responsible for performing basic routine health checks, network monitoring and troubleshooting of network, systems, security, cloud and voice related issues. As a Technical Support Engineer, you are essential to providing a "white-glove" level of support to our customers.


RESPONSIBILITIES

  • Update and create internal articles and/or documentation
  • Work on trouble tickets to troubleshoot & resolve client network, security, cloud, and voice related issues in a timely manner
  • Provide support for Windows servers, PCs, and laptops as well as loading software
  • Escalate issues and partner with Engineering team for network & system infrastructure support
  • Moves/Add/Changes for Client phone systems, network devices, VMware, AWS, or Azure
  • Responding to monitoring and security alerts according to standard processes
  • Handle incoming phone calls, gather information, create tickets in ticketing system, and escalate/assign as necessary
  • Execute software updates to network devices and systems
  • Check to ensure backups have been completed and remediate failures when necessary
  • Work within required SLAs for the business and provide regular and frequent status updates
  • Create and manage user accounts in Active Directory


JOB REQUIREMENTS

  • Knowledge of basic Windows troubleshooting
  • This position will participate in an on-call schedule, providing after-hours support as necessary
  • Strong verbal and written communication skills
  • Experience working across multiple disciplines (Servers, Desktop, Cloud, LAN, WAN, Voice)
  • Ability to work independently without supervision
  • Knowledge of basic network troubleshooting


EXPERIENCE

  • Possess a college degree or equivalent technical experience
  • 3+ years’ experience in an IT position or support environment configuring and supporting various systems


PREFERRED QUALIFICATIONS (Not Required)

  • Cisco Network Certification
  • Azure Cloud Certification