It Support Technician Jobs

Bridgeview is currently seeking an IT Support Technician for one of our clients. If you love building and supporting technology solutions that make businesses successful, then read on for more details.

TITLE: IT Support Technician

LOCATION: Toronto, ON

POSITION TYPE: 12-month contract to hire

BENEFITS & PERKS: Medical, Dental & Vision on your first day, 4% match on 401(k), Life Insurance, Short & Long-Term Disability, employee perks, and more (detailed below).

OVERVIEW

Serve as first-line support internally and subsidiary employees globally by actively triaging tickets, collecting information regarding the ticket and attempting initial troubleshooting steps. Documenting resolution steps within IT tickets, and where applicable updating IT's documentation. Second-line support under guidance of line manager and/or SR Principal's guidance where required. This includes supporting all hardware and software requests and problems raised.

HOW YOU WILL MAKE AN IMPACT

• Assists in the installation, implementation, and upgrades of internal systems and software.
• Maintains all IT end-user equipment, hardware, software, and supplies.
• Provide support to remote workers and vendors.
• Troubleshoots, maintains, and monitors internal hardware, software, printers, plotters, and scanners.

EXPERIENCE REQUIRED

• Entry level understanding of IT services: e.g., DNS, DHCP, SCCM, Jamf, Office365, MDM.
• AD administration (users, computers, and groups).
• Administers of mobile devices. Telephony and MDM administration.
• Provides customer service, service desk support. Possess strong communication skills, both written and verbal.
• Utilizes SCCM and Jamf to image hardware.
• Requires hardware support for both PC and Mac, software support.

BENEFITS

BridgeView makes it easy to say “yes” to joining our team, with national Medical, Dental, Vision, and Life Insurance coverage effective on your very first day. Our 401(k) is 4% matched and fully vested, and we offer voluntary benefits such as TelaDoc, Short & Long-Term Disability, Critical Illness, Accident, AD&D, Legal Shield, etc. We help you take care of your mind with a paid subscription to the Calm app, and your wallet with cashback available through thousands of vendors (Ace Hardware, Verizon, Overstock.com, and more).

ABOUT BRIDGEVIEW

BridgeView is a talent and technology consulting company that helps business leaders build exceptional technology teams and deliver complex projects with confidence. Since 2005, BridgeView's tenured recruiting team has built a vast network of niche technologists and executive leadership candidates to help our clients solve their most complex talent challenges. Paired with strategic consulting services, BridgeView further delivers project collaboration in the areas of people, process, and technology. This blended approach allows clients to adjust in real-time to align with their budgets while receiving Big 5 expertise to meet their objectives. BridgeView. Within Sight.