Deskside Support Jobs

Company Description

Apptoza is a boutique IT service provider, offering a full range of IT services and solutions to large, medium and small enterprises. Our team of veteran IT professionals provide expertise and leadership to successfully drive IT projects and help companies accomplish their goals. We provide IT services for clients of all sizes, and our consultants have an average of ten plus years of experience in multiple IT project implementations in North America, Europe and Asia. Our team is based out of USA, Canada and India, offering complete flexibility and expertise to ensure high quality and cost-effective IT Project implementations. We strive to build long-lasting relationships with our clients through collaboration and service excellence.

Role Description

Apptoza is looking for a Deskside Support professional to join our team in Toronto, ON. This is a contract role and will require the successful candidate to be on-site. The Deskside Support professional will be responsible for providing technical support to end users, troubleshooting hardware and software issues, and providing customer support.

Qualifications

• Communication: Strong verbal and written communication skills
• Analytical Skills: Ability to analyze and solve complex technical problems
• Relevant Skills and Qualifications: Experience in IT support, knowledge of Windows and Mac OS, and experience with remote support tools
• Troubleshooting: Ability to troubleshoot and resolve technical issues
• Customer Support: Excellent customer service skills and the ability to communicate effectively with end users
• Technical Support: Knowledge of hardware and software, and experience in troubleshooting