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Deskside Support - Contract
Company | Compugen Inc |
Address | Toronto, Ontario, Canada |
Employment type | CONTRACTOR |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-09-22 |
Posted at | 8 months ago |
Position: Deskside Support Technician
- Providing excellent customer service and demonstrating exceptional organizational, interpersonal, oral and written communication skills
- Responds, assesses, records, and monitors Incident tickets based on Service Level Agreements. Maintains history of service ticket records and related problem documentation using the Service Desk application software. Collecting information regarding incidents using thorough diagnostic procedures including, researching on the internet, interviewing and/or connecting remotely to end users
- Knowledge in the ITIL Incident, Problem, Request, Asset and Change Management Process is considered an asset.
- Ensuring all asset and inventory records for laptops, desktops, printers and other end user devices are updated accurately in our Service Management tool
- Experience troubleshooting VOIP devices such as Cisco, Polycom, Crestron is an asset.
- Knowledge of Mobile Device Management technologies (AirWatch, Microsoft Intune) is an asset.
- Configuring, testing, distributing, maintaining and troubleshooting desktop/laptop equipment, smartphones, printers, software and peripherals via SCCM.
- Technologies and issues encountered in desktop installation and use.
- Workstation configuration and support of desktop PCs, Windows 7/10 operating system, Microsoft Office Suite & Office 365; and applications; Experience with Service Desk applications such as Service Now is preferred.
- Exceptional in person customer service skills
- A college or University education within Electronics or Computer Science or in progress of obtaining
- Effective written and verbal communication skills
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Two years of experience with desktop deployments, application, end user device troubleshooting
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