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Deskside Support Engineer Jobs

Deskside Field Support Analyst - Fly In/Fly Out
By Compugen Inc At Calgary, Alberta, Canada
A college or university education within Computer Sciences
2 years of experience with desktop deployments, troubleshooting and upgrades
Previous experience completing complex Installs, moves, adds, changes of computer equipment
Effective written and verbal interpersonal skills
Willingness to travel to remote sites in Alberta's Oil Sands region (fly in/fly out)
Participate in imaging and deployment of desktops, laptops and peripherals following deployment documentation and checklists
Deskside Support - Contract
By Compugen Inc At Toronto, Ontario, Canada
Knowledge in the ITIL Incident, Problem, Request, Asset and Change Management Process is considered an asset.
Knowledge of Mobile Device Management technologies (AirWatch, Microsoft Intune) is an asset.
Skills and qualifications, you’ll bring:
Providing excellent customer service and demonstrating exceptional organizational, interpersonal, oral and written communication skills
Experience troubleshooting VOIP devices such as Cisco, Polycom, Crestron is an asset.
A college or University education within Electronics or Computer Science or in progress of obtaining
Deskside Support Analyst Jobs
By Compugen Inc At Toronto, Ontario, Canada
Knowledge of incident and problem management tools including Cherwell
Experience supporting users with remote support tools such as Logmein Rescue
Strong Windows 10 OS knowledge
Strong knowledge of Active Directory and O365 Azure AD
Knowledge of PowerShell scripting policies
Experience supporting Office Suite of products including O365
Deskside Support Engineer Jobs
By Concentrix At Mississauga, Ontario, Canada
Proven problem management, incident management, customer/client management, change management, RCA and ticket analysis experience.
Demonstrable experience using desktop management tools such as WDS, WSUS, SCCM, Bomgar, Zoho, BigFix or equivalent.
Manage and resolve tickets within prescribed SLAs using Remedy.
Manage testing and failover of the business continuity plan.
Manage local DNS/DHCP/File server/Tivoli server to support day-to-day operations.
CompTIA A+/Desktop+, MCSA/MCSE and/or CCNA or similar certifications required. Bachelor’s degree/diploma in Computer Science preferred.

Are you looking for an exciting opportunity to use your technical skills to provide deskside support to a wide range of users? We are looking for a Deskside Support Engineer to join our team and provide excellent customer service to our clients. You will be responsible for troubleshooting hardware and software issues, installing and configuring systems, and providing technical assistance to our users. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview:

A Deskside Support Engineer is responsible for providing technical support to end-users of computer systems, networks, and applications. They are responsible for troubleshooting hardware and software issues, providing technical assistance, and resolving customer complaints.

Detailed Job Description:

A Deskside Support Engineer is responsible for providing technical support to end-users of computer systems, networks, and applications. They are responsible for troubleshooting hardware and software issues, providing technical assistance, and resolving customer complaints. They must be able to diagnose and solve problems quickly and accurately. They must also be able to communicate effectively with customers and other technical personnel.

What is Deskside Support Engineer Job Skills Required?

• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Ability to troubleshoot and diagnose technical problems
• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Ability to follow instructions and procedures

What is Deskside Support Engineer Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent
• Experience in a customer service or technical support role
• Knowledge of Windows and Mac operating systems

What is Deskside Support Engineer Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of Windows and Mac operating systems
• Knowledge of customer service and technical support

What is Deskside Support Engineer Job Experience?

• Previous experience in a customer service or technical support role
• Previous experience troubleshooting hardware and software issues

What is Deskside Support Engineer Job Responsibilities?

• Provide technical support to end-users of computer systems, networks, and applications
• Troubleshoot hardware and software issues
• Provide technical assistance and resolve customer complaints
• Diagnose and solve problems quickly and accurately
• Communicate effectively with customers and other technical personnel
• Follow instructions and procedures
• Work independently and as part of a team
• Work under pressure and meet deadlines