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Deskside Field Support Analyst - Fly In/Fly Out
Company | Compugen Inc |
Address | Calgary, Alberta, Canada |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-10-04 |
Posted at | 7 months ago |
About Compugen
- Provide proper and prompt updates to documentation
- Follow documentation and direction as required
- Test for nominal operation of devices post-deployment
- Troubleshooting to identify and resolve root cause of hardware or software malfunctions at the deskside level
- Participate in imaging and deployment of desktops, laptops and peripherals following deployment documentation and checklists
- Availability for shift work - fly in/fly out to field site position
- Previous experience completing complex Installs, moves, adds, changes of computer equipment
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Outstanding customer service skills
- A+ Certification an asset
- A valid driver's license and a clean driving record
- 2 years of experience with desktop deployments, troubleshooting and upgrades
- Ticketing system experience
- Ability to lift a minimum of 40 lbs. regularly
- Effective written and verbal interpersonal skills
- A college or university education within Computer Sciences
- Windows Operating System proficiency ideally in Windows 10
- Willingness to travel to remote sites in Alberta's Oil Sands region (fly in/fly out)
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