Deskside Support Analyst (Fly In/Fly Out)

About Compugen

Compugen is one of Canada's top Information Technology (IT) solution providers with extensive service and support resources. Our vision is to “simplify the business of technology, together� by focusing on business objectives and outcomes, aligning the most relevant and effective IT solutions to meet those requirements and providing extraordinary ongoing support capabilities.

Every day, over 1500 dedicated employees across Canada focus on providing extraordinary customer service and support experiences to private and public sector organizations. Since 1981, the Compugen team has developed a strong reputation with market-leading vendors and customers, for creating, implementing and supporting creative IT solutions that delight thousands of customers.

In support of our customer we are seeking a Deskside Support Analyst (Field) to join our team.

Responsibilities:

• Test for nominal operation of devices post-deployment
• Troubleshooting to identify and resolve root cause of hardware or software malfunctions at the deskside level
• Participate in imaging and deployment of desktops, laptops and peripherals following deployment documentation and checklists
• Provide proper and prompt updates to documentation
• Follow documentation and direction as required

Qualifications:

• Effective written and verbal interpersonal skills
• Ability to lift a minimum of 40 lbs. regularly
• A+ Certification an asset
• A valid driver’s license and a clean driving record
• A college or university education within Computer Sciences
• 2 years of experience with desktop deployments, troubleshooting and upgrades
• Outstanding customer service skills
• Availability for shift work - fly in/fly out to field site position
• Previous experience completing complex Installs, moves, adds, changes of computer equipment
• Ticketing system experience
• Windows Operating System proficiency ideally in Windows 10
• Ability to effectively prioritize and execute tasks in a high-pressure environment

Additional Qualifications (Oil Sands teams):

• Willingness to travel to remote sites in Alberta’s Oil Sands region (fly in/fly out)

Equity Statement

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.