Services Technician - Deskside

Requisition Number:94361

Job Title: Services Technician -Deskside
Business Unit: Lifecycle Services
Reports to (Title): Team Lead
Location: Calgary, Alberta
General Accountability
TheServices Technician -Desksidereports to the Services Lead. TheServices Technician -Desksideis responsible for thetroubleshooting, repair, installing of peripherals, and instrumentation devices or hardware, as well as providing technical assistance and training to system users. The Technical Analyst must demonstrate ability to enable technology solutions by working collaboratively with clients, business partners, other IT Divisions, vendors, and corporate stakeholders.
Specific Accountabilities
Intermediate Level. Responsible for troubleshooting, repair and upgrading of computer equipment and other hardware.Provides on-site or remote IT Services.Duties may include:

• Diagnose system hardware, software, and operator problems; and recommend or perform remedial actions to correct problems based on knowledge of system operation.
• Be able to work in a group or individual setting as required.
• Perform routine equipment maintenance and upgrades.
• Work with Citrix, Virtual Desktop, thin clients and provide advanced troubleshooting on Windows operating systems.
• Performs initial triage on personal printers or supported peripherals and advise on warranty coverage requirements if applicable.
• Understand and demonstrate the willingness to promote Insight’s vision and values
• Participate in multi team rotations as required
• Performs routine equipment maintenance and upgrading tasks
• Troubleshoot problems on computers, peripheralsand refer more complex problems to experienced staff
• Create and maintain documentation for the knowledge base
• Troubleshoot and triage the Enterprise or Desktop Systems in conjunction with Operations.
• Install operating systems and properly approved and licensed software
• Provide training on hardware and software
• Assemble, configure, and troubleshoot computers and peripherals at an advanced level
• Install necessary drivers for required components and tests its functionality
• Enters commands and observes system functions to verify correct system operation.
• Work with ticketing system provided, accurately and completely documenting work performed.
• Mentoring and training of teammates
• Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to our clients

Physical Requirements

• Crouching/squatting/kneeling/crawling (frequent)
• Trunk rotation (frequent)
• Lifting
• 20- 50lbs (occasional) – low level lifting
• 60-100 lbs (occasional)
• Pushing/Pulling (hand carts and dollies)
• Climbing stairs (occasional)
• Sitting/driving (constant)
• Handling maximum of 0 -50 lbs
• 20- 50 lbs (frequent) - waist level lifting
• 20- 50 lbs (occasional) – front carry
• Walking and standing (frequent)
• 5-20 lbs (occasional) – side carry
• 20-50 lbs (rare) – above shoulder lifting
• Hand use (frequent)

Qualifications (Education/Experience/Skills&Abilities)

• Back check will be required
• Current Drivers Abstract
• Must be a lifelong learner engaged in ongoing upgrading and certification achievements
• MCSE, MCP designation or other certifications are an asset
• 2-5 years troubleshooting related experience and/or IT customer service experience in an enterprise environment
• Must possess A+ certification
• Working knowledge of PowerShell is an asset
• Must possess Current Class 5 Alberta Driver’s License
• ITIL Foundations designation an asset
• IT related Certificate or Diploma from a recognized post-secondary institution
• Working knowledge of Remedy is an asset
• Strong communication, organizational, customer service and problem-solving skills

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes:Calgary||Alberta (CA-AB)||Canada (CA)||IT Infrastructure&Support|| None ||CA - Calgary, AB||