Deskside Engineer Jobs

Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to our clients

Create and maintain documentation for the knowledge base

Troubleshoot problems on computers, peripheralsand refer more complex problems to experienced staff

Performs initial triage on personal printers or supported peripherals and advise on warranty coverage requirements if applicable.

2-5 years troubleshooting related experience and/or IT customer service experience in an enterprise environment

Strong communication, organizational, customer service and problem-solving skills

To qualify for this position you will have knowledge and/or experience in the following:

Works with the team lead and manager to develop strategies to resolve service backlogs

Will be required to participate in 24/7/365 on call services on a rotational basis as per operational requirements.

Advanced Knowledge of Computer hardware : Windows based PC's, and Laptops, iPads, Windows and Android tablets;

Advanced Knowledge of Operating Systems: Microsoft Windows, Apple iOS, and Android;

Ability to design new or adapt existing systems/application taking into account design alternatives, business requirements, and cost, resource and time constraints

To qualify for this position, you will have knowledge and/or experience in the following:

Ability to design new or adapt existing systems/application taking into account design alternatives, business requirements, and cost, resource and time constraints

Computer hardware: Windows based PC's, and Laptops, iPads, Windows and Android tablets;

Operating Systems: Microsoft Windows, Apple iOS, Android and RIM;

Desktop productivity applications: MS Word, MS Excel, MS Outlook, and MS Internet Explorer;

Networked and local printers, scanners and fax machines;

Associate degree or technical training or equivalent combination of education and experience

Imaging and preparing hardware for deployment to users working on the premises and for users preparing to work from home.

1 - 2 years of work-related experience

Experience working with laptops and both Windows 10 operating systems.

CompTIA A+ and Windows 10 certification highly preferred.

Excellent customer service and communication skills

Associate degree or technical training or equivalent combination of education and experience

Imaging and preparing hardware for deployment to users working on the premises and for users preparing to work from home.

1 - 2 years of work-related experience

Experience working with laptops and both Windows 10 operating systems.

CompTIA A+ and Windows 10 certification highly preferred.

Excellent customer service and communication skills

Associates Degree or technical training or equivalent combination of education and experience

Consistently demonstrate interpersonal and customer service skills

1 - 2 years of work related experience

Experience working with laptops and both Windows 10 operating systems

CompTIA A+ and Windows 10 certification highly preferred

Excellent customer service and communication skills

Provide deskside support for calls that cannot be resolved over the telephone or by remote management

Expert experience in executing incident and problem management

provide deskside support for calls that cannot be resolved over the telephone or by remote management

expert experience in executing incident and problem management

Advanced Microsoft knowledge and experience in desktop and Office tool support

Salaries are based on qualifications and experience and typically range from $74,150 to $87,230 (job grade 15)

Proven problem management, incident management, customer/client management, change management, RCA and ticket analysis experience.

Demonstrable experience using desktop management tools such as WDS, WSUS, SCCM, Bomgar, Zoho, BigFix or equivalent.

Manage and resolve tickets within prescribed SLAs using Remedy.

Manage testing and failover of the business continuity plan.

Manage local DNS/DHCP/File server/Tivoli server to support day-to-day operations.

CompTIA A+/Desktop+, MCSA/MCSE and/or CCNA or similar certifications required. Bachelor’s degree/diploma in Computer Science preferred.

Associates Degree or technical training or equivalent combination of education and experience

Consistently demonstrate interpersonal and customer service skills

1 - 2 years of work related experience

Experience working with laptops and both Windows 10 operating systems

CompTIA A+ and Windows 10 certification highly preferred

Excellent customer service and communication skills

Experience supporting a Microsoft environment in a deskside support role including management tools such as Intune

2+ years of technical support experience

2+ year(s) of customer service experience

Assist end users with questions about any of our supported software and computing platforms in a professional and courteous manner

Address user tickets regarding hardware, software and networking

Monitor the performance of clients’ desktop infrastructure and device plans for improved efficiency

Associates Degree or technical training or equivalent combination of education and experience

Consistently demonstrate interpersonal and customer service skills.

Standard swapping/refresh of asset, image of existing assets, scheduling users, shipping/receiving of equipment, additional standard Technical Analyst responsibilities.

2-3 years of work related experience.

Experience in Windows 10 and MS office.

Deliver technical support services in a courteous and responsive manner.

Associates Degree or technical training or equivalent combination of education and experience

Consistently demonstrate interpersonal and customer service skills

1 - 2 years of work related experience

Experience working with laptops and both Windows 10 operating systems

CompTIA A+ and Windows 10 certification highly preferred

Excellent customer service and communication skills

Good communication, time management and mathematical skills

Recording all inventory, incidents/service request ticket updates into our incident management system.

Experience providing desktop hardware and software support to users

Experience troubleshooting and managing file and print services.

The successful candidate must be fluent in both French and English with strong verbal and written skills.

Manage, & support end-user devices (laptops, desktops, rugged tablets, mobile phones, printers, etc)