Deskside Technician - Vancouver

Coreio Inc. is a leading Toronto-based IT services provider that delivers IT Infrastructure and Operations solutions for enterprise-scale companies across North America. We build on our 35-plus year history as a strategic partner, and apply our experience as in-house IT experts, to help our clients solve complex business and technology issues, so they can focus on what they do best.

Coreio is looking for a Deskside Technician to join our Vancouver, BC, team for a long-term contract position (with potential for extension). The individual will be required to be onsite daily.

We are looking for individuals who can interact, collaborate, and address end users/clients with the highest standard of professionalism and customer service.

Key Accountabilities

• Assisting users in a call center environment (mixed onsite and remote) with resolving incidents related to desktop and laptop computers and with their smartphones.
• Involve administrative work to track asset deployments and partnering with others to achieve that goal.
• Deliver technical support services in a courteous and responsive manner.
• Assisting users with learning new technology, including some users with adaptive technology solutions.
• Imaging and preparing hardware for deployment to users working on the premises and for users preparing to work from home.

Requirements/ Qualifications

• Experience working with laptops and both Windows 10 operating systems.
• 1 - 2 years of work-related experience
• Able to lift boxes up to 15 kilograms/33 pounds.
• CompTIA A+ and Windows 10 certification highly preferred.
• Associate degree or technical training or equivalent combination of education and experience
• Strong attention to detail, tracking progress and documentation.
• Ability to learn and adapt changes.
• Access to vehicle and valid driver licenses (Mandatory)
• Excellent customer service and communication skills
• Demonstrated ability to multitask.

Coreio Inc. is committed to building a diverse workforce representative of the communities we serve. We are proud to be in compliance with 2005 and the Integrated Accessibility Standards Regulation. The Accessibility for Ontarians with Disabilities Act (AODA), (if applicable) process as required under Coreio Inc. accessibility policies accommodation will be provided in all parts of the recruitment and assessment and procedures. Applicants must make their accommodation needs known upon requests for interviews.

Thank you for your interest in joining the Coreio team! We will be reviewing your resume in the coming days, and should we decide to proceed with your candidacy, we will contact you shortly.

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