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Deskside Support Jobs

Deskside Field Support Analyst - Fly In/Fly Out
By Compugen Inc At Calgary, Alberta, Canada
A college or university education within Computer Sciences
2 years of experience with desktop deployments, troubleshooting and upgrades
Previous experience completing complex Installs, moves, adds, changes of computer equipment
Effective written and verbal interpersonal skills
Willingness to travel to remote sites in Alberta's Oil Sands region (fly in/fly out)
Participate in imaging and deployment of desktops, laptops and peripherals following deployment documentation and checklists
Services Technician - Deskside
By Insight At Calgary, Alberta, Canada
Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to our clients
Create and maintain documentation for the knowledge base
Troubleshoot problems on computers, peripheralsand refer more complex problems to experienced staff
Performs initial triage on personal printers or supported peripherals and advise on warranty coverage requirements if applicable.
2-5 years troubleshooting related experience and/or IT customer service experience in an enterprise environment
Strong communication, organizational, customer service and problem-solving skills
Deskside Analyst Ii Jobs
By eHealth Saskatchewan At Saskatoon, Saskatchewan, Canada
To qualify for this position you will have knowledge and/or experience in the following:
Works with the team lead and manager to develop strategies to resolve service backlogs
Will be required to participate in 24/7/365 on call services on a rotational basis as per operational requirements.
Advanced Knowledge of Computer hardware : Windows based PC's, and Laptops, iPads, Windows and Android tablets;
Advanced Knowledge of Operating Systems: Microsoft Windows, Apple iOS, and Android;
Ability to design new or adapt existing systems/application taking into account design alternatives, business requirements, and cost, resource and time constraints
Deskside Analyst I Jobs
By eHealth Saskatchewan At Weyburn, Saskatchewan, Canada
To qualify for this position, you will have knowledge and/or experience in the following:
Ability to design new or adapt existing systems/application taking into account design alternatives, business requirements, and cost, resource and time constraints
Computer hardware: Windows based PC's, and Laptops, iPads, Windows and Android tablets;
Operating Systems: Microsoft Windows, Apple iOS, Android and RIM;
Desktop productivity applications: MS Word, MS Excel, MS Outlook, and MS Internet Explorer;
Networked and local printers, scanners and fax machines;
Deskside Support - Contract
By Compugen Inc At Toronto, Ontario, Canada
Knowledge in the ITIL Incident, Problem, Request, Asset and Change Management Process is considered an asset.
Knowledge of Mobile Device Management technologies (AirWatch, Microsoft Intune) is an asset.
Skills and qualifications, you’ll bring:
Providing excellent customer service and demonstrating exceptional organizational, interpersonal, oral and written communication skills
Experience troubleshooting VOIP devices such as Cisco, Polycom, Crestron is an asset.
A college or University education within Electronics or Computer Science or in progress of obtaining
Deskside Technician - Calgary
By Coreio Inc. At Calgary, Alberta, Canada
Associate degree or technical training or equivalent combination of education and experience
Imaging and preparing hardware for deployment to users working on the premises and for users preparing to work from home.
1 - 2 years of work-related experience
Experience working with laptops and both Windows 10 operating systems.
CompTIA A+ and Windows 10 certification highly preferred.
Excellent customer service and communication skills
Deskside Technician - Vancouver
By Coreio Inc. At Vancouver, British Columbia, Canada
Associate degree or technical training or equivalent combination of education and experience
Imaging and preparing hardware for deployment to users working on the premises and for users preparing to work from home.
1 - 2 years of work-related experience
Experience working with laptops and both Windows 10 operating systems.
CompTIA A+ and Windows 10 certification highly preferred.
Excellent customer service and communication skills
Deskside Technician Jobs
By Coreio Inc. At Mississauga, Ontario, Canada
Associates Degree or technical training or equivalent combination of education and experience
Consistently demonstrate interpersonal and customer service skills
1 - 2 years of work related experience
Experience working with laptops and both Windows 10 operating systems
CompTIA A+ and Windows 10 certification highly preferred
Excellent customer service and communication skills
Deskside Technician Jobs
By Bank of Canada At Toronto, Ontario, Canada
Provide deskside support for calls that cannot be resolved over the telephone or by remote management
Expert experience in executing incident and problem management
provide deskside support for calls that cannot be resolved over the telephone or by remote management
expert experience in executing incident and problem management
Advanced Microsoft knowledge and experience in desktop and Office tool support
Salaries are based on qualifications and experience and typically range from $74,150 to $87,230 (job grade 15)
Deskside Support Analyst Jobs
By Compugen Inc At Toronto, Ontario, Canada
Knowledge of incident and problem management tools including Cherwell
Experience supporting users with remote support tools such as Logmein Rescue
Strong Windows 10 OS knowledge
Strong knowledge of Active Directory and O365 Azure AD
Knowledge of PowerShell scripting policies
Experience supporting Office Suite of products including O365
Deskside Support Engineer Jobs
By Concentrix At Mississauga, Ontario, Canada
Proven problem management, incident management, customer/client management, change management, RCA and ticket analysis experience.
Demonstrable experience using desktop management tools such as WDS, WSUS, SCCM, Bomgar, Zoho, BigFix or equivalent.
Manage and resolve tickets within prescribed SLAs using Remedy.
Manage testing and failover of the business continuity plan.
Manage local DNS/DHCP/File server/Tivoli server to support day-to-day operations.
CompTIA A+/Desktop+, MCSA/MCSE and/or CCNA or similar certifications required. Bachelor’s degree/diploma in Computer Science preferred.
Bilingual Deskside Support (Intermediate)
By Insight At Montreal, Quebec, Canada
Qualification (education, Experince, Knowledge, Skills, And Abilities)
7x24 on-call may be requirement for this role
A+ Certification and MCP preferred
ITIL v3 or greater certification nice to have but not required
Minimum of two (2) years of related job experience
Experience with Windows operating systems
Deskside Support Analyst (Fly In/Fly Out)
By Compugen Inc At Calgary, Alberta, Canada
A college or university education within Computer Sciences
2 years of experience with desktop deployments, troubleshooting and upgrades
Previous experience completing complex Installs, moves, adds, changes of computer equipment
Effective written and verbal interpersonal skills
Willingness to travel to remote sites in Alberta’s Oil Sands region (fly in/fly out)
Participate in imaging and deployment of desktops, laptops and peripherals following deployment documentation and checklists
It Deskside Support Analyst
By Randstad Canada At Markham, Ontario, Canada

We are looking for an outstanding, collaborative and positive IT Deskside Support Analyst. This position is a technical role providing end user support to internal staff via phone, email, instant chat ...

Deskside Support Technician Jobs
By The Judge Group At Formosa, Ontario, Canada
Dell hardware to be set up, application used to build OS to install software, need to manage this, test the computer
Ticketing experience (emails, phone calls, system ticketing)
Experience with setting up and configuring hardware (Dell preferred)
Experience with printers, phone and email
This job will have the following responsibilities:
Resolve tickets, address needs (Syncro MSP)
Deskside Support Technician Jobs
By HCLTech At Quebec, Canada
● Inventory and Asset Management – Depot Operations
● Responsible for asset tagging and entering all incoming equipment into our asset management system
● Ensure that hardware is properly assigned and updated into our management system
BASIC QUALIFICATIONS / QUALITIES WE LOOK FOR:
● Prefer 3-5 years IT experience, including technical training
● Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
Deskside Support Technician Jobs
By PeopleToGo At Toronto, Ontario, Canada
Manage and process requests and incidents submitted
Meet with users if a situation cannot be corrected remotely;
Knowledge of CSSM for sharing applications and Active Directory for assigning groups;
Excellent troubleshooting and incident resolution skills;
Strong communication skills; fluency in spoken and written English; French is an asset;
Good interpersonal skills, team player and contributor to a positive team dynamic;
Deskside Support Jobs
By Apptoza Inc. At Toronto, Ontario, Canada
Relevant Skills and Qualifications: Experience in IT support, knowledge of Windows and Mac OS, and experience with remote support tools
Technical Support: Knowledge of hardware and software, and experience in troubleshooting
Analytical Skills: Ability to analyze and solve complex technical problems
Customer Support: Excellent customer service skills and the ability to communicate effectively with end users
Communication: Strong verbal and written communication skills
Troubleshooting: Ability to troubleshoot and resolve technical issues
Deskside Support, 3 Days A Week, Contract
By Compugen Inc At Hamilton, Ontario, Canada
Utilize your experience, and knowledge for customer documentation development
Deliver an exceptional customer experience while maintaining contractual service levels
High School Diploma, along with A+ Certification is required
Experience with Tier 1 vendors (HP, Dell, Lenovo, Lexmark, Xerox, etc.)
Experience with Servers, Switches, Routers and Wi-Fi
Experience with current Operating Systems
Deskside Technician- Onsite Toronto
By Coreio Inc. At Greater Toronto Area, Canada
Associates Degree or technical training or equivalent combination of education and experience
Consistently demonstrate interpersonal and customer service skills
1 - 2 years of work related experience
Experience working with laptops and both Windows 10 operating systems
CompTIA A+ and Windows 10 certification highly preferred
Excellent customer service and communication skills

Are you looking for an exciting and rewarding career in Deskside Support? Join our team and help provide technical assistance to our customers! You'll get to work with the latest technology, solve complex problems, and make a real difference in people's lives. Plus, you'll get to work in a fun and supportive environment with plenty of opportunities for growth. Come join us and make a difference today!

Deskside Support is a job that involves providing technical support to end users in a variety of settings. This may include providing assistance with hardware and software installation, troubleshooting, and maintenance. The job requires a wide range of technical skills and knowledge, as well as excellent customer service skills.

What is Deskside Support Job Skills Required?

• Knowledge of computer hardware, software, and networking
• Ability to troubleshoot and diagnose technical issues
• Excellent customer service skills
• Ability to work independently and as part of a team
• Ability to communicate technical information to non-technical users
• Ability to work in a fast-paced environment

What is Deskside Support Job Qualifications?

• Bachelor’s degree in computer science, information technology, or related field
• A+ certification or equivalent
• Experience with Windows, Mac OS, and Linux operating systems
• Experience with Microsoft Office Suite
• Experience with remote support tools

What is Deskside Support Job Knowledge?

• Knowledge of computer hardware, software, and networking
• Knowledge of troubleshooting and diagnosing technical issues
• Knowledge of customer service principles
• Knowledge of remote support tools

What is Deskside Support Job Experience?

• Previous experience in a technical support role
• Previous experience in a customer service role

What is Deskside Support Job Responsibilities?

• Provide technical support to end users
• Troubleshoot and diagnose technical issues
• Install and configure hardware and software
• Maintain and update computer systems
• Provide customer service to end users
• Respond to customer inquiries in a timely manner
• Document customer inquiries and resolutions