Bilingual Deskside Support (Intermediate)

Requisition Number: 93049

BILINGUAL DESKSIDE SUPPORT SPECIALIST

GENERAL ACCOUNTABILITY

The Managed Services – Deskside Support Specialist will report to the Service Desk Manager. Responsible for providing primarily onsite support, may also provide virtual remote support, and coverage on the Service Desk when not working at a client site.

Specific Accountabilities

• Create end user documentation and troubleshooting guides for common issues or scenarios
• Troubleshoot and diagnose escalated problems by evaluating multiple options using checklists and guides
• Perform complex hardware and/or software upgrades to existing equipment
• Perform complex moves, adds, changes of computer equipment
• Perform network connections for desktops and printers
• Respond to IT support calls/requests when covering shifts on service desk
• Working at client sites, when not working with client this position will work with Service Desk
• Be available for regular work assignments during evenings and weekends
• 7x24 on-call may be requirement for this role
• Deploy desktops and peripherals following deployment documentation and checklists
• Perform troubleshooting to determine and resolve the root cause of most hardware or software malfunctions at the desktop level
• Understanding of deployment guidelines

Qualification (education, Experince, Knowledge, Skills, And Abilities)

• Experience with Windows operating systems
• Experience with a desktop productivity suite
• A sense of urgency to complete tasks and assignments
• High level of integrity and honesty
• Good time management skills
• Good written and verbal communication skills
• ITIL v3 or greater certification nice to have but not required
• Must have a valid driver’s license and vehicle and a clear driving record abstract is required
• Ability to diffuse tense customer situations and project a positive, confident outlook
• Minimum of two (2) years of related job experience
• Ability to work independently as well as in a team environment
• Ability to take direction and follow practices and procedures consistently and accurately
• Must be able to lift a minimum of 40 lbs. on a regular basis
• Extensive customer service experience
• A+ Certification and MCP preferred

Physical Requirements – Demands Analysis

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements – Demands Analysis

• Hand use (frequent)
• 5- 65 lbs. (frequent) - waist level lifting
• Trunk rotation (rare)
• 5-65 lbs. (rare) – side carry
• Pushing/Pulling (hand carts and dollies)
• Walking and standing (frequent)
• 5-65 lbs. (rare) – above shoulder lifting
• 60-100 lbs. (occasional)
• Crouching/squatting/kneeling/crawling (occasional)
• Climbing stairs (occasional)
• 5- 65 lbs. (occasional) – front carry
• Handling maximum of 21-65 lbs.
• 5- 65 lbs. (occasional) – low level lifting
• Sitting/driving (constant)
• Lifting

As a condition of employment, this job is subject to the successful completion of the following pre-employment conditions: Reference Checks, Criminal Background Checks, Driver’s Abstract and valid driver license if required for the role.

Insight Canada is proud to offer reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please inform us during the application process.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Montreal || Quebec (CA-QC) || Canada (CA) || IT Infrastructure & Support || None || CA - Montreal, QC ||

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