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End User Computing Manager

Company

Bull IT Services
Address Montreal, Quebec, Canada
Employment type FULL_TIME
Salary
Expires 2023-06-11
Posted at 1 year ago
Job Description
  •  Define, develop and maintain EUC Services and capabilities in conjunction and alignment with the other Technology Services functions.
  •  Ensure capacity management is in place for key services
  •  Build and maintain effective relationships with stakeholders across Carnival UK (CUK), particularly with service and data owners
  •  Responsible for ensuring open incidents and requests are addressed according to SLA.
  •  Support Service Delivery Management (SDM) in definition and maintenance of Service Level Agreements for supported services
  •  Ensure technical/functional requirements are detailed sufficiently at the appropriate stage of the development cycle, provide estimates to Project Managers and communicate progress as a supplier to the Technology change portfolio. Participate in the weekly Project Assurance Group (PAG).
  • Be part of the Technology Infrastructure & Operations management Team, providing EUC-specific expertise, effective leadership and driving continual improvement to achieve and exceed both KPI and goals
  •  Proactively manage vendors, working closely with IT Procurement partner in CUK, participate in vendor, product evaluation and selection for technologies
  •  Accountable for planning and managing the maintenance and patching of existing services to agreed levels
  •  Managing resource allocation and utilisation to relevant projects and BAU support activities
  •  Work closely with SDM be involved in the approval and acceptance of both Service Definition and Service Transition documents
  •  Ensure high quality service delivery to existing customers and users
  •  Own the communication into and out of the EUC Team.
  •  Lead the EUC team creating vision, setting and communicating direction and bringing clarity to ensure they are equipped to deliver and develop
  •  Ensure current service state (e.g. DR capability, resilience and capacity) is understood by the service owners and key stakeholders
  •  Ensure documentation is up to date, accessible, easy to use, reduces single point of failures within the team, and make the team more efficien
  •  Work with Solution Architects with the interpretation and clarification of user requirements into feasible options, participating in solutions designs, documenting and presenting these solutions and the weekly Technical Design Authority (TDA) meetings where required