User Research Analyst Jobs

At Ubisoft Montreal’s User Research Lab, we contribute to creating the best experiences by putting our customers – their behaviours, motivations, and more – at the centre of the design process.

Working hand in hand with production teams, we deliver in-depth user insights to guide decision-making, combining state-of-the-art qualitative and quantitative analysis through a variety of methodologies and data sources to do so.

As a User Research Analyst within the Lab, you’ll transform data into meaningful insights that inform content creators and benefit our customers.

The User Research Analyst is an expert in gathering qualitative data from participants in our user tests. As such, they must be able to actively collaborate with all contributors assigned to projects they are working on, in order to ensure our test protocols are both workable and relevant from a fieldwork perspective.

The User Research Analyst is also expected to actively contribute to the User Research Lab’s ongoing effort to improve our research processes and methods.

What You’ll Do

Responsibilities:

• Accompanies User Researchers in the preparation of user studies (needs gathering, methodology elaboration, tools development, etc.).
• Participates in user research-related tools improvement and validation (recruitment filter, note taking tool, surveys…)
• Validate technical aspects related to studies and setups (remote connections, build stability, technical setups, troubleshooting, etc.);
• Conducts phone interviews to recruit participants based on a pre-established profile.
• Participates in daily debriefs with the User Researcher.
• Administers and ensuring quality of user experience surveys.
• With supervision from User Researchers, leads small-scope research tasks such as: Identification of needs, definition of the mandate, creation of User Research tools, follow-up with stakeholders, creates report and presentation, etc.
• Gathers usability and user experience data through direct observation and other various methods.
• Supports User Researchers in preprocessing qualitative and qualitative data, and some of its analysis.
• Conducts structured and semi-structured individual interviews with participants.

Qualifications

What you bring

• Good interpersonal skills and empathy.
• Minimum qualifying diploma: Bachelor’s degree, ideally in cognitive psychology, ergonomics, HCI, sociology, marketing research, or any other relevant field.
• Excellent communication skills.
• Good knowledge of the video game industry.
• Team player.
• Be autonomous and resourceful.
• Be curious, proactive and critical.
• Excellent written and oral communication skills in English and French.
• Knowledge of user research methods and best practices is an asset.
• Master the Office suite (Excel, Word, PPT, etc.).

Additional Information

About us

What To Send Our Way

• Your resume highlighting your education, experience, and skills.
• Your are located out of Quebec City ? We are still interested to talk to you!

Working at Ubisoft means

• A hybrid and flexible work mode, 6 weeks of vacation in your first year, an enriched parental leave, a Ubi gym directly in our offices, a complete group insurance program, access to complete Dialogue telemedicine services, an RRSP with a contribution from Ubisoft, an advantageous bonus program, concrete measures to ensure the right to disconnect, the option of working part-time and much more. Click here for all the details.
• Joining a team of 21,000 Ubisoft employees working across more than 40 locations around the world, are boundby a common mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent have brought to life many acclaimed franchises such as Assassin's Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come;

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, ethnicity, religion, gender, sexual orientation, age or disability status.