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User Support Analyst Jobs

Network Support Analyst - End User Computing (7 Months Contract)
By Metrolinx At Ontario, Canada
Knowledge in the ITIL Incident, Problem, Request, Asset and Change Management Process is considered an asset.
Knowledge of Mobile Device Management technologies (AirWatch, Microsoft Intune) is an asset.
Minimum three (3) years’ experience and strong skills in:
What Skills and Qualifications Do I Need?
Delivering quality support resolutions directly; via telephone, email, in person, chat or remote connect.
Creating technical documentation and publishing to our knowledge base for end user and internal consumption.
Level 1 User & Site Support Analyst
By eXcell, a division of Compucom Systems At Milton, Ontario, Canada
Assist with management and enforcement of IT Security polices and standards established by client
Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers
Experience with Microsoft Office / M365 is required. Experience with other Microsoft Office tools and workflow software is preferred
Good analytical and problem-solving skills, capable of sound decision making
Good written / verbal communication skills
Strong organizational skills with attention to detail
Business Analyst(User Access)
By Indotronix International Corporation At North York, Ontario, Canada
• Conduct knowledge transfer and transition activities to production/sustainment teams.
• University or technical degree or diploma in Computer Science or relevant work experience
• Understanding of how system configuration impacts user experience
• Experienced in managing security parameters and user access
• Intermediate to advanced Excel knowledge
• Experience on ERP or other similar implementation projects considered an asset
User Support Technician Jobs
By Regional District of Fraser-Fort George At Prince George, British Columbia, Canada

USER SUPPORT TECHNICIAN - (Permanent, Full-Time)

Business Analyst Iii (User Access & Provisioning Advisor)
By TES - The Employment Solution At North York, Ontario, Canada
HYBRID Role - 3 days onsite 2 days remote
• University or technical degree or diploma in Computer Science or relevant work experience
• Understanding of how system configuration impacts user experience
• Experienced in managing security parameters and user access
• Intermediate to advanced Excel knowledge
• Experience on ERP or other similar implementation projects considered an asset
Business Analyst Iii (User Access & Provisioning Advisor)
By TES - The Employment Solution At Calgary, Alberta, Canada
HYBRID Role - 3 days onsite 2 days remote
• University or technical degree or diploma in Computer Science or relevant work experience
• Understanding of how system configuration impacts user experience
• Experienced in managing security parameters and user access
• Intermediate to advanced Excel knowledge
• Experience on ERP or other similar implementation projects considered an asset
Desktop Support // End User Support
By VDart At Fort McMurray, Alberta, Canada
Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance
Perform managed print service invoicing/meter read/polling report verification
Strong knowledge of client based applications
Excellent communication skills (English & Local language)
Excellent customer engagement and customer service skills
Excellent analytical skills, Work Ethic and Problem-solving skills
User Research Analyst Jobs
By Ubisoft Quebec City At Québec, Quebec, Canada
Your resume highlighting your education, experience, and skills.
Gathers usability and user experience data through direct observation and other various methods.
Administers and ensuring quality of user experience surveys.
Validate technical aspects related to studies and setups (remote connections, build stability, technical setups, troubleshooting, etc.);
Excellent written and oral communication skills in English and French.
Good knowledge of the video game industry.

Are you looking for a job that allows you to use your technical skills to help people? We are looking for a User Support Analyst to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing training and support. If you have a passion for helping people and a knack for problem solving, this could be the perfect job for you!

What is User Support Analyst Job Skills Required?

• Excellent customer service and communication skills
• Ability to troubleshoot technical issues
• Knowledge of computer hardware and software
• Knowledge of network systems
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Ability to work under pressure
• Knowledge of customer service principles and practices

What is User Support Analyst Job Qualifications?

• Bachelor’s degree in computer science, information technology, or related field
• Relevant certifications in computer hardware and software
• Previous experience in customer service or technical support

What is User Support Analyst Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is User Support Analyst Job Experience?

• Previous experience in customer service or technical support
• Previous experience in a help desk or customer service environment

What is User Support Analyst Job Responsibilities?

• Provide technical support to customers via phone, email, or chat
• Troubleshoot technical issues and provide solutions
• Respond to customer inquiries in a timely manner
• Document customer interactions and solutions
• Monitor customer service metrics and performance
• Assist in the