Bilingual Deskside Technician Ii - French Canadian

Who We Are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

• Bi-Lingual (French, English)
• Proven ability to balance, prioritize and organize multiple tasks
• Printer and peripheral device support
• Track and resolve customer incidents and requests through the client's ticketing tool
• Various other tasks associated with deskside services
• Other duties as assigned
• IMAC Support - IT equipment Install/Move/Add/Change
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• Maintain Device Configuration Database in ServiceNow
• Supporting IT equipment in large corporate environment
• Experience supporting remote facilities and users
• Ability to work on-call and other after-hours support needs
• Ability and willingness to learn new technologies
• Research and troubleshoot problems
• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Troubleshoot and resolve hardware and software issues for Windows devices
• High level of professionalism and strong personal interaction skills
• Windows 7/10 operating systems
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Excellent verbal and written communication skills
• Desktop/laptop tech support (Mac and PC)
• High School Diploma (required)
• Ability to prioritize and complete all work tasks with minimal supervision
• Able to uphold a positive attitude at all times, even under stressful conditions
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Smart Hands support with networking, server, and telecommunications technologies
• Maintain system configurations and documentation
• Maintain repairs, spare parts, and components
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Maintain ServiceNow ticketing records
• May need to be available to provide support at other client locations as needed
• May provide Executive support
• Backup, restoration, and migration of user data
• Proven ability to handle challenging, rapid-response user support
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds

Desired Characteristics

• Lean Six Sigma
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• A+ Certification

What You'll Get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

• Agility, flexibility, and innovation are in our DNA;
• Brazilian and privately owned company;
• Flat organizational structure which enables faster communication and decision making;