Guest Ecom Order Support (Contract)

Description & Requirements
This is a remote, seasonal opportunity for those eligible to work in Canada and the United States.
Who We Are
lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.
About This Team
The Guest Ecom Order Support works in the Guest Education Centre (GEC) to create a seamless post-purchase experience by fulfilling tasks, innovating processes & creating projects that supports both the team and Organization. The Order Support is available for assistance in the moment through internal chat and in person coaching. They are self starters & problem solvers that work closely to share information & trends with our partners in Finance, Ecommerce, Distribution Centres and the GEC as a whole. They thrive in a fast paced environment and are able to prioritize effectively. They embody our core values, especially Entrepreneurship, Personal Responsibility, Honesty, and Fun!
A day in the life

• Supports Educators via internal chat shifts, 1-on-1 support, and Order Support Ambassador program.
• Troubleshoot tech issues and submit tickets.
• Works with the Ecom Team Leads to assess and revise existing Order Support processes and systems.
• Facilitates logistical tasks and requests on behalf of Educators, Distribution Centres and other Cross-Functional partners to ensure a great guest experience (i.e. creating shipping labels, fulfilling promotional tasks, setting up package traces, bulk emails, etc).
• Performs additional projects, duties and assignments as required.
• Completes returns where necessary, providing refunds utilizing third party payment systems including, but not limited to, Chase Orbital and CashStar.
• Cultivates a specific specialty and/or takes on the creation of projects that support the Order Support team and the GEC generally.

Qualifications

• Intermediate to advanced computer skills; this includes proficiency in Microsoft Office with intermediate excel abilities.
• Unified, big picture outlook – you are driven by the connection between multiple teams work and creating an overall great guest experience.
• Strategic, problem solver with an operational and creative mindset. You are able to perceive trends through transferable knowledge
• Curious- you like to know how things work and continuously elevate.
• Minimum 50 WPM.
• Flexible and self-motivated with repetitive tasks.
• Professional and positive with a focus on impact.
• Strong organizational and multitasking skills. Attention to detail is a must!
• Communicates effectively, both written and verbally.
• Able to demonstrate sound judgement and strong decision-making abilities.

Must Haves

• Fosters connection by putting people first and building trusting relationships.
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Communicates with honesty and kindness, and creates the space for others to do the same.
• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
• Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.

Note
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.