Contract User Support Technician Jobs

Participate in Change Management and assist in implementing end-point related changes

Provide prompt Identity and Access Management services

Actively collecting and provide feedback to IT management about service levels

Maintains good audit logs on all tasks related to logical or administrative access management via ticket system

Continuously improve the internal knowledgebase with common IT issues

1 – 3 years of technical experience in troubleshooting:

Good project management skills and ability to handle multiple complex projects, with cross functional teams and independently

Ensures Manufacturing and Packaging equipment capability and readiness to meet client requirements

Select and manage professional consultants, contractors, and suppliers

Minimum 3-5 years of Engineering experience in the manufacturing and packaging industry

Excellent knowledge of applicable legislation, Good Engineering Practices, and current GMPs

Sound analytical, problem solving and decision making skills

General knowledge of laboratory practices and laboratory information management systems

Required Knowledge, Skills & Abilities

Proven troubleshooting and technical support skills

Good interpersonal skills, being a team player, having a strong sense of responsible, and an excellent work ethic

Strong English communication skills both written and verbal

Experience with one or more of: Active Directory, Exchange, SQL Server, Hyper-V, Azure

Knowledge in the ITIL Incident, Problem, Request, Asset and Change Management Process is considered an asset.

Knowledge of Mobile Device Management technologies (AirWatch, Microsoft Intune) is an asset.

Minimum three (3) years’ experience and strong skills in:

What Skills and Qualifications Do I Need?

Delivering quality support resolutions directly; via telephone, email, in person, chat or remote connect.

Creating technical documentation and publishing to our knowledge base for end user and internal consumption.

Must-have Skills/Experiences and/or Education, certifications, qualifications, designations:

Nice-to-have Skills/Experience and/or Education, certifications, qualifications, designations:

Work with stakeholders to manage problems.

SQL – Experienced in SQL, be able to debug

•Post-secondary degree in Computer Science or related technical degree or equivalent experience is required

•Experience working with databases and writing/debuging SQL

This is a summer contract role - end date: August 31, 2023*

Gathers supplies and equipment for patient orders in preparation for shipment/delivery and performs quality checks

Assembles, labels and provides supplies as required under specific contracts

Maintain freezer packs in sufficient quantity and quality to ensure temperature controlled shipping

Assists with inventory control, including receiving, stocking, making labels and keeping records

Participates in quality assurance activities as directed

Intermediate to advanced computer skills; this includes proficiency in Microsoft Office with intermediate excel abilities.

Strategic, problem solver with an operational and creative mindset. You are able to perceive trends through transferable knowledge

Able to demonstrate sound judgement and strong decision-making abilities.

Strong organizational and multitasking skills. Attention to detail is a must!

Acknowledges the presence of choice in every moment and takes personal responsibility for their life.

Supports Educators via internal chat shifts, 1-on-1 support, and Order Support Ambassador program.

Must have well developed knowledge and experience with mechanical, pneumatic and hydraulic systems. Electrical experience will be considered beneficial.

Must have 5+ years of direct hands-on experience in mechanical repairs and maintenance with automated equipment.

Experience with maintenance and repair of lift trucks would be beneficial.

Perform scheduled preventative and predictive maintenance and provide maintenance support for the automated storage and retrieval systems.

Respond to emergency situations and support all operations of the building and automations systems.

Cleaning, lubricating and performing other routine maintenance work on building and machinery.

Excellent communication skills both written and verbal

Passion for technology and knowledge of basic computer programs (Microsoft Office Suite)

Join a supportive, experienced team with an inclusive, encouraging, and vibrant culture.

Being a Customer Support Agent at iManage means...

Whoever you are, whatever you do, however you work. Make it mean something at iManage.

Responding to global customer inquiries over phone and email in a timely manner

Facilitates independence in students with regards to basic life skills and provides support as needed.

Have some post-secondary education in the areas of: education; psychology; health; inclusion; or related areas.

Being enrolled or having completed a program for becoming a special education assistant or behavioural interventionist is an asset.

Good oral and written communication skills in English

Modify and adapt programming to be inclusive and supportive of students with diverse need

Foster supportive and caring environments that address the diverse needs of each child

As a member of the Measurement team, provide key data management support with internal and external stakeholders.

Manage all data collection including preparation for audit and regulatory requirements.

Manage assigned data tasks across several software platforms.

The ideal candidate will possess office experience in oil and gas industry.

Strong organization, attention to detail and communication skills required.

Assist in accrual and accounts payable data accuracy and continuity.

Education: 1st year college in IS management or equivalent helpdesk support

Attend daily team huddles and provide input to process engineer or Manager

Draft daily shift report at level grade 10 for Manager and operations team

Experience in a client facing support role

Above average presentation and communication skills

Logging and processing support calls coming into the Hospital Parking Command Centre

Performing remote or in-person troubleshooting through diagnostic techniques and pertinent questions

Experience in an IT support role

Customer service experience focused on high-quality communications

Excellent verbal and written skills

Knowledge of a variety of software applications, especially:

Experience in PC diagnostic & troubleshooting

Working knowledge of remote desktop applications and help desk software.

Prior experience in tech support, desktop support, or a related role is preferred

Detail-oriented and problem-solving abilities are required.

Excellent written and verbal communication skills.

Discovering hardware and software solutions

Identifying and repairing flaws .