Technical Support Agent - Contract - 16143

LROIT

About The Opportunity

We are currently recruiting for a Bilingual Technical Support Agent for our Ottawa based client. This is a 3 month part-time (Weekend evenings) contract that requires onsite presence. Our client is a leader in the healthcare sector. They offer an excellent work environment and work/life balance.

Duties include but are not limited to:

• Logging and processing support calls coming into the Hospital Parking Command Centre
• Liaison with internal IS team and parking software vendors
• Talking to clients and users to determine the nature of any problems they encounter with equipment
• Draft daily shift report at level grade 10 for Manager and operations team
• Education: 1st year college in IS management or equivalent helpdesk support
• Attend daily team huddles and provide input to process engineer or Manager
• Responding to breakdowns, investigating, diagnosing and solving computer software and hardware faults

About You

The successful candidate will have the following:

• Above average presentation and communication skills
• Team player
• Bilingualism (English and French) is a must
• Experience in a client facing support role
• Education: 1st year college in IS management or equivalent helpdesk support

How To Apply

Please apply by clicking the “Apply Now” button below and follow the instructions to submit your résumé. You can also apply by submitting your résumé directly to [email protected] . If you are already registered with us, please contact your Senior Recruiter. Please quote job 16143.

Thank you for your interest in this role. One of our Recruiters will be in touch with you if your profile meets the requirements for the role and the expectations of our clients. Please note that all candidates must be permitted to work in Canada to be considered for this opportunity.