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Support Agent Jobs

Technical Support Agent - Remote
By FreeStart Consultancy At Canada
Experience: 3 years to less than 5 years
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Work conditions and physical capabilities:
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Customer Support Agent Jobs
By Tech Mahindra At New Brunswick, Canada
1 year call center experience preferred.
Responding to calls from customers who have questions regarding phone service, billing, account information, password resets, etc.
Responding to chat or email queries from customers with account or technical related questions as needed.
Documenting customer issues in the client system and updating customer information.
Following outlines processes to resolve customer technical issues, or complaints, in a timely manner.
Additional duties as needed, to be discussed during your interview.
Support Agent Jobs
By LBC Studios At Canada
Meet customer requirements through first-contact resolution
Confirm customer understanding of the solution and provide additional customer education as needed
Identifies and raises potential new issues/bugs to Player Experience team
1+ years of experience in a customer service role, ideally in mobile gaming
This is a full-time, remote position.
Contribute ideas to help resolve problems to better serve the customers and improve productivity
Customer Support And Training Agent
By Mobile-Punch At Lévis, Quebec, Canada

Job Type: Full Time Salary: According to experience

Technical Support Agent Jobs
By Marketcircle At Toronto, Ontario, Canada
Troubleshooting and resolving technical issues related to our software via email, remote screen sharing, live chat and/or phone calls
Have a strong work ethic without having to be micro managed
Providing front-line Mac / iOS technical support to Marketcircle’s customers
Troubleshooting and resolving technical issues related to our award winning software
Ensure all problems are logged in detail and resolved to the satisfaction of the client
Act as the primary interface between Customer Advocate, Quality Assurance and Engineering Teams
Technical Support Agent Jobs
By Survalent At Brampton, Ontario, Canada
Bachelor’s degree or a combination of education and experience in electrical engineering.
Manage support cases from start to finish by providing advice and assistance (via email or phone)
Provide remote support services to customers for software configuration, software upgrades, database editing, graphics development, and other similar tasks.
Create Knowledge Articles from Support issues observed.
Knowledge of Microsoft SQL Server and IIS.
Experience with SCADA (Utility/Process) and OMS/DMS is considered an asset.
Administrative Support Agent, Class I
By CEGEP - John Abbott College At Sainte-Anne-de-Bellevue, Quebec, Canada
Refers students to academic departments, other College services or to other educational institutions as needed
Assists with the Secondary V verification for Day and Continuing Education
Updates the New Student Information booklet each semester in collaboration with the administrative technicians and manager
Assists in providing general college admissions and program requirements through participation in high school visits and special events
At least one year of pertinent experience
High degree of accuracy in clerical work and data entry
Technical Support Agent Jobs
By DDS Wireless At Vancouver, British Columbia, Canada
Project management and organizational skills to manage multiple tickets and issues.
Excellent customer service skills and experience is essential.
Knowledge and experience with mobile hardware technology and enterprise or SaaS systems would be an asset.
Familiarity with customer relationship management (CRM) systems and practices (Salesforce Service Cloud preferred).
*Depending on qualifications, the successful candidate may be offered a position at a more appropriate level
Learn the systems end-to-end to support customers with their issues and product requirements.
Technical Support Agent Jobs
By Neo Financial At Calgary, Alberta, Canada
Excellent communication skills both verbal and written
Able to manage sensitive and confidential information
Previous IT helpdesk experience is desired
Team leadership experience is a bonus
Experience leading and working on projects
Google Workspace, Atlassian products (Jira), Slack, Amazon Connect, Okta, Zendesk, 1Password, VPN technologies, and general SaaS knowledge
Admin Support Agent V
By FedEx Ground At Rideau Lakes, Ontario, Canada

Job DutiesProvides administrative support for a department ensuring the flow of pertinent information that pertains to vendor invoices, vendor contracts, etc. Researches, organizes and executes ...

Customer Support Agent Jobs
By Tech Mahindra At Alberta, Canada
1 year call center experience preferred.
Responding to calls from customers who have questions regarding phone service, billing, account information, password resets, etc.
Responding to chat or email queries from customers with account or technical related questions as needed.
Documenting customer issues in the client system and updating customer information.
Following outlines processes to resolve customer technical issues, or complaints, in a timely manner.
Additional duties as needed, to be discussed during your interview.
Customer Support Agent (Toronto)
By TourRadar At Toronto, Ontario, Canada
You are tech-savvy (Experience using Mac, familiar with online booking tools, and can operate with several tools at the same time)
You have multitasking abilities and are capable of handling high volumes of enquiries
Flexibility: Hybrid work environment - Work from home and our beautiful office
Experience our world-class adventures firsthand and explore new destinations using our travel credit system.
Extended health care benefits through SunLife
All our bookings occur online, so you will be responsible for chatting with travelers via phone, live chat and email.
Sales Support Agent Jobs
By SAXX At Vancouver, British Columbia, Canada
Strong time management skills with the ability to proactively manage tasks over a 12-month period.
Coordinating with customers, account managers, Finance, Logistics, and 3PLs to resolve delivery exceptions and payment queries.
2-3 years of experience working in a retail environment as a supervisor or manager of an asset.
Service Standards & Order Management
Establishing productive, professional relationships with account managers & key personnel in assigned
Checking the accuracy of orders against purchase orders to ensure vendor pricing and terms requirements are met including rep commission.
Customer Support Agent - Remote
By ClickJobs.io At Montreal, Quebec, Canada

Go further with Foundever™. Are you ready to move your career forward? We are looking for French Bilingual customer support associates to join our team! At Foundever, you will find our call center ...

Customer Support Agent - Remote
By Foundever At Québec, Quebec, Canada
Work from home benefits include saving time, money, and the environment
Benefits including medical, dental, life, and vision insurance, company matched RRSP contribution, and generous paid time off
Handle inbound customers service calls
Understand and strive to meet or exceed metrics while providing excellent customer service
Drive customer satisfaction through voice, chat, and/or email communications
Are able to write and speak both French and English fluently
Customer Support Agent - Remote
By Foundever At Toronto, Ontario, Canada
Work from home benefits include saving time, money, and the environment
Benefits including medical, dental, life, and vision insurance, company matched RRSP contribution, and generous paid time off
Handle inbound customers service calls
Understand and strive to meet or exceed metrics while providing excellent customer service
Drive customer satisfaction through voice, chat, and/or email communications
Are able to write and speak both French and English fluently
Customer Support Agent - Remote
By Foundever At Timmins, Ontario, Canada
Work from home benefits include saving time, money, and the environment
Benefits including medical, dental, life, and vision insurance, company matched RRSP contribution, and generous paid time off
Handle inbound customers service calls
Understand and strive to meet or exceed metrics while providing excellent customer service
Drive customer satisfaction through voice, chat, and/or email communications
Are able to write and speak both French and English fluently
Centre Support Agent Jobs
By RBC Insurance At Mississauga, Ontario, Canada
Knowledge of computer systems and ability to work in fast pace environment
Attention to details and investigative skills
Strong verbal and written communication skills
Strong relationship building skills and open to feedback both ways
A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
Support revenue growth by reducing revenue leakage and focusing on other opportunity spotting initiatives
Test Support Agent Jobs
By Acuity Insights At Toronto, Ontario, Canada
Strong attention to detail and problem-solving skills
Strong/fast typing skills are an asset
Offer: if you are our perfect match, and we’re yours, an official offer will be made!
From their personal computers, applicants answer 2 open-ended questions for 6 video-recorded responses, and 3 open-ended questions for 8 typed scenarios
Assisting applicants with technical troubleshooting and answering questions about testing rules/guidelines leading up to, during, and immediately after their Casper test
Providing feedback to help us improve our products, platforms, and processes
Senior Agent – Player Support
By Behaviour Interactive At Montreal, Quebec, Canada
Manage and create internal documentation for game and support-related processes
2 - 4 years of experience providing exceptional customer service
Technical troubleshooting skills as they relate to PC gaming and hardware
Deep knowledge of at least one support platform, with bonus points for Zendesk
An understanding of Customer Service KPIs as they relate to improving the player support experience
Serve as a point of escalation to address sensitive player inquiries while researching, responding to, and resolving escalated player support issues

Are you looking for an exciting job opportunity that allows you to help people and make a difference? Become a Support Agent and join our team of passionate professionals who are dedicated to providing exceptional customer service!

Overview A Support Agent is a customer service professional who provides technical assistance to customers. They are responsible for responding to customer inquiries, troubleshooting technical issues, and providing solutions to customer problems. Detailed Job Description Support Agents are responsible for responding to customer inquiries and providing technical assistance. They must be able to troubleshoot technical issues, provide solutions to customer problems, and answer customer questions. They must also be able to provide customer service in a timely and professional manner. Support Agent Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot technical issues
• Ability to provide solutions to customer problems
• Knowledge of customer service software
• Knowledge of computer hardware and software
• Knowledge of customer service processes
Support Agent Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Ability to provide solutions to customer problems
Support Agent Job Knowledge
• Knowledge of customer service software
• Knowledge of computer hardware and software
• Knowledge of customer service processes
• Knowledge of customer service best practices
Support Agent Job Experience
• Previous customer service experience
• Experience troubleshooting technical issues
• Experience providing solutions to customer problems
Support Agent Job Responsibilities
• Respond to customer inquiries in a timely and professional manner
• Troubleshoot technical issues and provide solutions to customer problems
• Answer customer questions and provide information
• Follow up with customers to ensure their satisfaction
• Document customer interactions and provide feedback to management
• Maintain customer service standards and ensure customer satisfaction