It Technician - 1 Year Contract

Keywords is an international provider of technical services to the global video game industry with 70 studios in 23 countries. We provide a full set of integrated services, combining a local presence with our key customers and a pool of talents across the entire gaming spectrum. The organization employs more than 8,000 people, including over 200 IT staff globally.

Objective of the Position

The IT technician will represent the IT department and addressing level 1 and 2 issues reported by Keywords employees, providing fast resolution to those issues while working on projects to implement new systems or to upgrade existing environment addressing those in person, email, by telephone or redirect the case to the designated team and following it in a prompt, professional and efficient manner.

Responsibilities And Main Tasks

• Documentation of procedures and incidents
• Managing, owning and being responsible for resolving all IT level 1 and 2 support issues
• Managing priorities and ensure all issues and projects assigned are completed as per the timelines
• Other duties as assigned
• Acting as the first point of contact to end users for all IT queries / issues
• Tests preparation, build management, mobile devices preparation;
• Redirect and follow level 3 case if needed
• Inventory management;
• Responding to incoming customer requests via Help Desk Tickets, phone, email and/or chat sessions, and walk-up inquiries
• Research and test new technologies/ solutions based on requirements to address future or immediate needs
• Troubleshoot end user issues with desktops, laptops and mobile equipment

Requirements

Required Profile and Skills

• Previous experience working in the Gaming industry is considered an advantage
• DVS on Computer Support (Soutien informatique) or any other related field of study;
• Patient, personable, high energy, dependable demonstrating a positive attitude
• Working knowledge of server computing, routing, firewalls, phone systems and patching
• Excellent communication skills in French and English, both verbal and written
• Customer service experience, skills and ability to handle pressure situations
• Desire to take ownership of issues – self-starter

Required Availability:

• Available to work additional hours as required to fulfill the requirements of the role. This may include extended shifts and occasional weekend work
• Available to work in an ‘out of hours’ schedule
• Available to work on evening shifts;
• Working 5 days per week with shift/site rotation and on call rotation
• This is for a 1 year contract with the possibility of renewal

Benefits

Our employees are our most valuable resource; therefore we provide them with a competitive compensation package commensurate with skills and experience, excellent benefits, high level of job satisfaction and a casual and fun work environment.

Keywords International is dedicated to following a well-established Equal Opportunities Policy. We endeavour to create a workplace which provides for equal opportunities for all employees and potential employees.