Tier 1 It Service Desk Technician Jobs

Effectively use Help Desk Ticket System to manage day to day requests.

Maintain and manage an inventory of computer and network equipment.

This position has the requirement for occasional travel to our project sites and offices.

Microsoft Certifications would be considered an asset.

Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.

Able to troubleshoot in a fast paced, complex environment, including working with remote clients over phone and email.

Tests preparation, build management, mobile devices preparation;

Customer service experience, skills and ability to handle pressure situations

Research and test new technologies/ solutions based on requirements to address future or immediate needs

Working knowledge of server computing, routing, firewalls, phone systems and patching

Excellent communication skills in French and English, both verbal and written

Previous experience working in the Gaming industry is considered an advantage

Help customers troubleshoot IT related issues such as with computers, software, mobile devices, printers, monitors, etc, while applying IT knowledge skills

Broad technical knowledge of IT

2 years of experience working as an IT technician and at an IT service provider

Work experience with ticketing applications (Service Now)

Microsoft Windows, O365, Apple products, active directory, remote working tools, CMS

Be proactive and identify areas of improving best practices for the IT team

As ideal candidate, you have the following qualifications:

• Broad technical knowledge of IT

• Work experience at an IT Service Provider is a plus (delivery level)

• Work experience with ticketing applications (Service Now) is a plus

• Knowledge of existing and emerging hardware and software technologies and IT architectures

• Strong analytical, design and development skills including troubleshooting and integration of IT services