Subscriptions & Renewals Coordinator (1-Year Contract)

Purpose:

Reporting to the Manager, Customer Operations, the Subscriptions & Renewals Coordinator will assist with the achievement of corporate goals and objectives by administering March Networks Hosted Services Subscriptions and Renewals, within the Customer Operations Department. The Subscriptions & Renewals Coordinator interfaces internally with all levels and departments in the organization, as well as our external customers, to ensure that March Networks Subscription Services are invoiced and renewed in a timely manner.

Duties:

• Generate all transactions related to subscription services invoicing and renewals in SAP as related to our overall order management processes
• Gather, track and maintain renewal information, report on upcoming renewals
• Provides phone and email support to customers with regard to service renewals
• Liaise with the Sales, Professional Services and Operations departments to ensure smooth order flow, initiation of services billings and successful close of service renewals
• Commence reoccurring billing once March Networks Hosted Services have been initiated
• Proactively notify customers of upcoming renewals, provide relevant quote & previous order information to make it easy for customers and ensure payment
• Functions independently and makes decisions with regards to daily activities with direction from Department Manager

Education:

• College diploma or equivalent combination of education and experience
• At least 2 years’ experience as a customer service representative in a high tech environment. Experience in the administration of service renewals required
• SAP experience in Order Management (SD) is required
• Salesforce (Sales Cloud) experience is required. Knowledge of SF Workflows and SF Report Builder would be an asset

Qualifications and Experience:

• Excellent interpersonal, organizational, and communications skills for customer and inter-company interactions
• Able to prioritize and multitask, has a high level of attention to detail, committed to quality
• Ability to work independently and as part of a team. Works well under pressure and meets deadlines
• Strong knowledge of MS Office (Word, Excel, PowerPoint)
• Proactive mindset, with a high desire to resolve issues and find creative solutions

March Networks is an equal opportunity employer and supports a diverse workforce.

Please note: Accommodation will be provided in all parts of the hiring process. Applicants can make their accommodation needs known to us with their application.