It Support Technician Jobs

Our top medical device client is seeking to add an IT Support Technician to their Mississauga, ON site. The Site IT support services Technician’s role is to provide excellent internal customer service for issues assigned by the Global IT service Desk that relate to the organization’s end user computing environment.

Location: Mississauga, ON

Shift: Monday-Friday

Pay: $55,000-$70,000 per year, depending on experience.

Type: Direct hire

Responsibilities

• Identify and suggest areas for process improvement.
• Collaborate with network and server administrators to ensure efficient operations of the company’s computing environment or resolve issues with end user workstation networking software products.
• Perform additional duties or assignments as directed by management.
• User account provisioning including add/remove/change.
• Perform assigned project work to meet due dates.
• Assist in resolution of escalated support requests.
• Keep process and SOP documentation updated or create new documentation where needed.
• Comply with SOX and internal policies and internal controls and company policies.
• Purchase hardware/software as required by the department, maintain local inventory for quick deployment.
• Maintain assigned work requests in Service Desk tool and resolve within SLA.
• Perform onsite analysis, diagnosis, and resolution of complex desktop, printer, or scanner problems for end users in office and/or distribution center environment. Recommends and implements corrective solutions, including remote support tor or-site users as needed.
• Collaborate with other areas of the department to ensure larger problems tickets are addressed and resolved in a timely fashion.
• Liaise with local third-party support and equipment vendors.
• Applying, installing, diagnosing, repairing, maintaining, and upgrading PC and Mac hardware, thin clients, and peripheral equipment to ensure optimal workstation performance.
• Install, configure, test, patch, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required service levels

Requirements

• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
• A minimum of 5 years’ experience support PC and laptop hardware and software in a corporate environment.
• Ability to present ideas in user-friendly language.
• Strong written and oral communication skills in English is required to communication with the global team.
• Strong customer service orientation.
• Excellent Technical Knowledge of PC and Mac and desktop hardware, including printers, scanners, and peripheral devices.
• Ability to multitask in a fast-paced environment.
• Excellent technical knowledge of PC operating systems and client configuration in a Hybrid Actice directory environment.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Excellent interpersonal, customer service, and communications skills via email, phone, and face to face required. Fluent in both English and Spanish.
• Technical Degree in computer science for IT, or related field
• Ability to work independently.
• Analytical and problem-solving abilities, with keen attention to detail.
• Hands on hardware troubleshooting experience.