Regional It Support Technician - Bilingual

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Certified as a Great Place to Work®, recognized among Canada’s Most Admired Corporate Cultures, GTA's Top 100 Employers, North America’s Most Engaged Workplaces, and placed on the 2022 Report on Business Women Lead Here list, we want the best and brightest to join our team.
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial, and LendCare.
We are in search of a bilingual Regional IT Support Technician representative for our Mississauga, Ontario location. You will provide fast and courteous technical assistance on our field technology to our employees. You will answer queries on basic technical issues and offer advice to solve them. You will assist in the preparation and deployment of technology for new locations.
Responsibilities

• Communicate with internal manager, director, and C-level individuals on escalations, as required
• Manage support tickets within prescribed SLAs
• Direct unresolved issues to the next level of support personnel or appropriate departments
• Coordinate the resolution of site outages
• Determine the best solution based on the issue and details provided by employees
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Serve as the first point of contact for employees seeking technical assistance via phone, Teams, or email
• Record events and problems and their resolution in ticket logs
• Manage technical deliverables for expansion-related projects
• Provide new field users walkthroughs of the technology available to them
• Walk the employees through the problem-solving process
• Follow-up and update status and information in tickets
• Identify and suggest improvements in procedures
• Liaise with 3rd party vendors to solve technical problems where appropriate
• Creation of internal purchasing approvals for net-new equipment and services

Qualifications

• Willingness to travel within Canada
• Bilingual French/ English: both written and verbal
• Experience with SCCM and Intune is an asset
• Experience communicating technical issues to internal senior leadership/ executive level
• Good understanding of computer systems, printers, Voice-over-IP, network, mobile devices, and other tech products
• Proven experience as an IT Specialist/Help Desk or other customer support role
• Experience with Windows 10 & 11, Microsoft Office, Active Directory, and ITSM ticketing systems an asset
• Excellent problem-solving, communication, and interpersonal skills
• Ability to diagnose and resolve basic technical issues
• Tech-savvy with strong working knowledge of technology, including the various hardware, software, and networking systems being supported

Please note: this role requires full time, onsite attendance at our Mississauga, Ontario head office (33 City Centre Drive)
Internal Applicants: please apply through the link and provide written support from your current manager
Diversity, Inclusion, And Equal Opportunity Employment
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
Why should you work for goeasy?
To learn more about our great company please click the links below:
http://goeasy.com/careers/