It Technical Support - Level 1

About the Position:

The Technical Support/ Help Desk member is responsible for acting as a liaison between internal and external users with the MIS department. Reporting to the MIS Manager, this member will be responsible for ensuring all required information systems are functioning properly, accurately and requests are executed promptly. This role directly supports hardware as well as some software requirements for various locations of Cardinal Couriers, reliable transportation is required.

Responsibilities:

· Provide Tier 1 support for all IT Products and services to Internal and External users,

· Provide PC, LAN and mobile device troubleshooting,

· Image and configure end user machines,

· Install and troubleshoot approved applications,

· Identify and escalate issues requiring urgent attention to a higher level of knowledge,

· Configure, install and provide training on shipping systems and the internet shipping portal,

· Ensure all customer shipping systems are accurately running on a daily basis,

· Maintain and update shipping systems, driver routes and hardware inventory database,

· Ensure all Cubing and re-weigh systems are accurately running on a daily basis,

· Provide technical support and training to all day drivers and day owner operators with regards to scanners and tablets,

· Perform other duties as assigned.

Experience and Qualifications:

· Post-secondary training in Computer System Technology required.

· Minimum 3 years of experience in a related work environment

· Working knowledge of .net environment, Web Services and SQL 2005/2008 databases.

· Ability to repair, configure and administer computer, cubing and reweight hardware.

· Ability to provide basic repair, configure and administer Intermec scanners and 3G/GPS Modems

· Proficient in using, installing, and supporting Microsoft Office 365 suite of products (Word, Excel, Outlook)

Competencies:

· Ability to work independently and as part of a team.

· Displays integrity and ability to handle and maintain confidential information.

· High level of organization and work ethic required.

· Hands on with a sense of urgency, ability to prioritize deliverables and manage multiple priorities.

· Strong written and verbal communication skills required to communicate at all levels of the organization.

· Attention to detail required to ensure all tasks are accurately and completed.

· Ability to develop strong and positive relationships with staff, management, and clients.

We Offer:

· Group health benefits including disability and life insurance.

· EAP

· Competitive salary

About Cardinal:

At Cardinal, time does matter and if you are looking for an exciting opportunity to join a dynamic organization with over 40 years in the transportation business, look no further. Cardinal is a fast-paced organization, offering pre-8am transportation solutions to our customers. Our unique night network with unattended pickups and deliveries sets us apart from our competitors. Proudly servicing the automotive, construction, agriculture, marine, industrial and many other vertical markets, we feel our competitive advantage is in the design of our operations which sets us apart from the rest.

Our team is the strength and reputation of Cardinal, and the commitment of our employees has fostered an environment dedicated to superior service and development opportunities. To learn more, visit us at www.cardinalcouriers.com.

Cardinal Couriers Ltd. is proud to be an equal opportunity workplace and committed to creating an inclusive environment. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We welcome applications from members of all equity deserving groups. Should you require accommodation in relation to the recruitment process, please notify us by emailing [email protected] and we will work with you to meet your accommodation needs. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.