It Support Specialist (2023-1032)

Closing the Gap Healthcare (CTG) is dedicated to providing Canadians with the highest level of care across a wide range of home-based and community-setting services.

We are looking for an IT Support Specialist that is customer-centric and will be the go-to IT person in troubleshooting and problem solving any issue that may arise within CTG’s technical and infrastructure environment for our Healthcare Home Support Worker Project and its participants.

This is a 7-month contract hybrid position based out of our head office in Mississauga.

What You’ll Be Doing

• Monitor the performance of computer systems and networks
• Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, users, and all configurations.
• Diagnose hardware and software problems, and replace defective components.
• Support business systems like Microsoft O365, CRM Dynamics, Clarity, NAV etc.
• Provide telephone, email, and on-site support to users
• Configure and support of Apple devices (iPhone and iPads) using MDM solutions

Skills Needed For Success

• Experience in providing technical support in information systems
• Demonstrated working knowledge of current communications devices and protocols, and server and desktop technologies.
• You are customer-centric in all things you do. Including building strong interpersonal and relationship-building skills.
• Impeccable communication skills which include interacting with people across all levels, being adept in business writing, and being detailed in note-taking.
• Demonstrated knowledge of Windows servers and desktop products.

What You Can Expect

As a member of Closing the Gap Healthcare, we are built to be a Team Made for Caringtm, you can expect:

• Group RRSP Matching
• Competitive Total Compensation package
• Extensive learning and development career opportunities
• A culture of performance recognition and appreciation
• A commitment to excellence.
• Comprehensive health and dental package, including comprehensive support for mental health

Who We Are

Closing the Gap Healthcare (CTG) is proud to be a Canadian owned, award-winning, fully accredited and government (Ministry of Health) funded organization.

We are dedicated to providing people of all ages the highest level of care across a wide range of home-based and clinic healthcare services. Everything we do is based on ethical principles and compassion, together with our commitment to meet the highest practice standards. We are, in every way, A Team Made for Caring™.

The Not So Fine Print

We are excited you are considering applying to become a valued member of our “Team Made for Caring”.

This position is open to individuals who are eligible to work in Canada, who meet all the essential requirements stated above. Accommodation will be provided in all parts of the recruitment and assessment process as required under the CTG Accessibility policy.

Closing the Gap is monitoring the global COVID-19 pandemic closely and following all public health directives, including recommendations from the World Health Organization, the Government of Canada, and federal and provincial health authorities. Our top priority is the health and safety of our clients, their families, and our team members.

Closing the Gap is committed to a high-quality and safe environment for our team members and clients/families. At Closing the Gap, all new hires must have received the complete series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada AND have received the final dose of the COVID-19 vaccine at least 14 days before the official start date of hire. Medical exemptions or any other kinds of requested exemptions based upon the Human Rights Code will be considered on a case-by-case basis.

Closing the Gap is committed to the success of all its team members. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Human Resources at [email protected] at your earliest convenience.