Register
Recruit Create CV

Tier 2 It Support Specialist Jobs

Tier 2 / Incident Manager Jobs
By Cognosante At Field, British Columbia, Canada
Support the Learning Management System Administrator as needed
5 years of customer service experience
2 years of Tier 2 experience
Develop and update SOPs and processes
Train Service Desk Personnel as needed
Be able to obtain a Public Trust and Census Clearance
It Support Specialist Jobs
By STACK IT Recruitment At Greater Toronto Area, Canada
2+ years of experience in a technical support role.
Experience with Windows 10, Mac OS, iOS, Android
Knowledge of hardware of PCs, mobile computing, and peripherals.
Hybrid Toronto, once a week in the office
Hours 9 am-5 pm. No on-call
Maintaining and monitoring O365, Azure Intune, AutoPilot, and general IT environment.
Level 2 It Support Specialist
By Confidential At Mississauga, Ontario, Canada
2 years of previous experience working in a managed IT services environment
Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
Deep working knowledge of operating systems - Windows, OSX, Linux
Proven technical, analytical and problem-solving tech support skills
Must possess and demonstrate excellent interpersonal and communication skills
IT Certifications: Cisco/ Microsoft/CompTIA certifications are an asset
It Support Specialist Jobs
By Altis Technology At Calgary, Alberta, Canada
Time Management: Strong organizational skills to manage multiple tasks and prioritize effectively.
Data Management: Manage data retention, backup, and recovery strategies for Office 365 applications and Active Directory databases.
Problem-Solving: Excellent troubleshooting skills to diagnose and resolve complex technical issues efficiently.
Communication: Effective verbal and written communication skills to interact with both technical and non-technical stakeholders.
Team Player: Collaborative attitude with the ability to work within cross-functional teams and mentor junior team members.
Adaptability: Able to adapt to changing technology landscapes and learn new tools and techniques.
It Support Specialist Jobs
By Bizerba Canada At Mississauga, Ontario, Canada
Self-Management - A strong self-starter with work ethic and discipline to provide timely deliverables without reminders from leadership, staff or customers.
Minimum 5 years PC usage experience and advanced skills levels with, MS Word, Excel, Powerpoint, Outlook , Active Directory
Manage computing hardware systems deployment and return process
Manage IT Asset Tracking for hardware
Utilize IT Case Ticket System to manage all inbound customer requests
Strong troubleshooting skills 3+ years
It Support Specialist Jobs
By Industrial Electric Mfg. (IEM) At Surrey, British Columbia, Canada
Advanced understanding of Remote Control/Management tools
Provide follow-up and follow-through support of reported incidents through our IT service management set of processes and tools
Provide PC asset management duties to maintain equipment through its lifecycle.
SCCM\Intune\Microsoft Endpoint Management configuration and administration exposure
Ability to follow critical processes for incident, problem, and change management.
Deliver a high level of customer support for IT services resulting in a positive user experience.
Level 2 It Support Specialist
By STACK IT Recruitment At Mississauga, Ontario, Canada
2 years previous experience working in a managed IT services environment
Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
Deep working knowledge of operating systems - Windows, OSX, Linux
Proven technical, analytical and problem-solving tech support skills
Must possess and demonstrate excellent interpersonal and communication skills
IT Certifications: Cisco/ Microsoft/CompTIA certifications are an asset
It Support Specialist Jobs
By Mahoney | CPAs and Advisors At St.-Paul, New Brunswick, Canada
Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.
Two plus years of experience in providing technical support and troubleshooting hardware and software issues preferred.
Strong knowledge of computer systems, hardware, software applications, and network fundamentals.
Medical and dental coverage; firm contributions to HSA
Short and long-term disability plan; life insurance coverage
Paid time off, plus nine paid holidays per calendar year
It Support - Tier 2
By Robert Half At Toronto, Ontario, Canada
This job succeeds when it can facilitate user account management by handling onboarding, change and departure processes
One or more programming or scripting language skills required
This position requires a combination of superior customer service skills and technical aptitude
Foundational knowledge in Windows Intune
Basic Troubleshooting experience highly desired
Possess qualifications to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
Tier 2 On-Site It Support Technician
By Altis Technology At Toronto, Ontario, Canada
Administration and management of Active Directory users, utilizing networking skills to ensure secure and efficient user access control.
Comprehensive network support across multiple sites, including the management of VLANS and wireless network/WAN LAN.
Proficiency in Active Directory user management with a deep understanding of network user access.
3+ years of relevant IT Support experience
Extensive networking experience, specifically in constructing and setting up multi-family sites.
Demonstrable experience in Windows/PC troubleshooting with a networking focus, particularly with Windows operating systems.
Tier Ii - It Support Analyst
By Shing Digital At Edmonton, Alberta, Canada
3-5 years’ experience working with managed network equipment.
Manage your daily and weekly work assignments within MS Outlook, MS Teams and ConnectWise CRM application.
University or post-graduate degree or equivalent in computer science, IT disciplines, or equivalent work experience.
A+, Network+ or similar certifications would be an asset.
CCNA designation, Microsoft Azure Certification, or similar certifications are a bonus.
3-5 years’ experience installing, planning and maintaining Microsoft Office 365.
It Technical Support Specialist (Tier 2)
By SRA Staffing - SRA Group At Toronto, Ontario, Canada
Works with IT Management to ensure license compliance
Enters all new equipment in Asset Management Database
Strong written and communication skills; previous experience in writing documentation is an asset.
IT Asset Management and Deployment
Deploys new equipment and properly secures according to departmental practice and Manager direction
Researching and learning technical details of all new hardware and imparting knowledge to other IT Staff
It Support Specialist Jobs
By Groundworks At Burlington, Ontario, Canada

We're committed to bringing passion and customer focus to the business.

Tier 2 Support Manager Jobs
By Docebo At Toronto, Ontario, Canada
Must have exceptional organizational, time management and multi-tasking skills
Effectively servicing client management escalations in line with accepted best practices and processes, collaborating with other departments on necessary next steps
You have 2+ years experience leading remote teams in a customer or technical support setting.
You are an effective communicator with the ability to manage and implement change in a dynamic environment.
You have the ability to empathize with customers and convey confidence, displaying superb listening skills, and verbal and written communication skills.
Supporting the recruitment, training and development of the Docebo Support Team ensuring world-class support for Docebo’s customers
It Support Specialist Jobs
By Expedite Technology Solutions LLC At Longueuil, Quebec, Canada
Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencing
Manage inventory for hardware and software
Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware
Build and deploy laptops and desktops using standard deployment tools (JAMF, LANDesk, DeployStudio, Deep Freeze)
Create accounts for new hires • Deploy and support software to end-users
Respond to support requests in the IT Helpdesk both in person and via a ticketing system
Sr. It Support Specialist
By Menlo Security Inc. At Vancouver, British Columbia, Canada
Manage Jira Service Management IT ticketing system and identify improvement opportunities
Manage and effectively provide automation for endpoint management (JAMF)
Maintain and update knowledge base articles to help users self serve
Manage Hardware and Software asset inventories
3-5+ years of relevant experience
Experience configuring and troubleshooting Windows and macOS devices
It Support Center Analyst Tier I (2023-8439)
By Johnston Equipment At Mississauga, Ontario, Canada
Excellent time management and organizational skills
Escalate any viral and other security threats to Sr. IT staff (System and Network Admin + Management)
Follow the direction of Sr IT staff related to planning, creating and deploying security and device management policies
We offer a competitive salary, incentive program, and an excellent benefits package
Communicate IT policies and processes to users and managers as required.
2-5 years of experience providing technical support, preferably in a corporate environment
It Support Specialist Jobs
By Logos IT Solutions At Ontario, Canada
·Effective time management and multitasking skills
·Knowledge of IT management software tools.
·Post-secondary education in computer technology or an acceptable combination of education and relevant experience.
·Exceptional multi-tasking abilities and prioritization skills.
·Do you have experience working and have advanced operating knowledge of IT hardware/equipment installation, testing and support?
·Excellent written and verbal communication skills
Application Engineer Tier 2 Jobs
By ValGenesis At Mississauga, Ontario, Canada
The required Knowledge/Skills, Education, and Experience you will bring to ValGenesis:
Partner with the Customer Technical support team to manage customer questions and escalate to management for more complex inquiries as needed
Design, build, and configure applications to meet business process and application requirements
2+ years experience in Web Application testing
Strong desire to focus on the customer; demonstrate strong customer service skills
Excellent communication skills (written and verbal)
Canada Research Chair, Tier 2
By University of Victoria At Victoria, British Columbia, Canada
A doctoral degree focused on Indigenous Language Revitalization, Indigenous Studies, Education, Applied Linguistics, or a related field
Applied knowledge of Indigenous language pedagogies and research methodologies
Knowledge of or ability to contribute to the emerging practice of language planning
Indigenous ancestry with lived experience in Indigenous communities, cultures and traditions
Experiential knowledge of and appreciation for land-based practices
Be an emerging world-class researchers who have demonstrated particular research creativity;

Are you looking for an exciting opportunity to join a dynamic IT Support team? We are looking for a Tier 2 IT Support Specialist to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting and resolving complex technical issues, providing technical guidance and support, and ensuring customer satisfaction. If you have a passion for technology and a commitment to providing excellent customer service, this is the job for you!

Overview:

Tier 2 IT Support Specialists provide technical support to customers and employees. They troubleshoot hardware and software issues, provide technical advice, and help users with their IT needs. They are responsible for maintaining and troubleshooting computer systems, networks, and software applications.

How To Become an Tier 2 It Support Specialist:

To become an Tier 2 IT Support Specialist, you will need to have a degree in computer science or a related field. You should also have experience in customer service, troubleshooting, and problem solving. Additionally, you should have strong communication and interpersonal skills.

Tier 2 It Support Specialist Skills:

• Technical expertise in hardware and software
• Knowledge of computer networks and systems
• Excellent customer service and communication skills
• Ability to troubleshoot and solve problems quickly
• Ability to work independently and as part of a team
• Knowledge of IT security protocols

What is Tier 2 It Support Specialist Knowledge?

• Knowledge of operating systems, such as Windows, Mac OS, and Linux
• Knowledge of computer networks and systems
• Knowledge of computer hardware and software
• Knowledge of IT security protocols
• Knowledge of customer service principles

What is Tier 2 It Support Specialist Responsibilities?

• Troubleshoot hardware and software issues
• Provide technical advice and assistance to customers and employees
• Install and configure computer systems, networks, and software applications
• Monitor and maintain computer systems and networks
• Respond to customer inquiries and requests
• Maintain records of customer interactions

What is Tier 2 It Support Specialist Experience?

• Previous experience in customer service
• Previous experience in IT support
• Previous experience in troubleshooting and problem solving
• Previous experience in computer systems and networks

What is Tier 2 It Support Specialist Qualifications?

• Degree in computer science or a related field
• Certification in IT support or related field
• Knowledge of computer hardware and software
• Knowledge of computer networks and systems
• Knowledge of IT security protocols

Tier 2 It Support Specialist Education:

• Bachelor’s degree in computer science or a related field
• Certification in IT support or related field
• Training in customer service principles
What tools help Tier 2 It Support Specialist work better?
• Remote desktop software
• Network monitoring tools
• Automation tools
• Help desk software
• Knowledge base software
Good tips to help Tier 2 It Support Specialist do more effectively?
• Stay up to date with the latest technology and trends.
• Develop strong problem-solving skills.
• Develop strong communication and interpersonal skills.
• Be organized and detail-oriented.
• Be proactive in finding solutions to customer issues.
Common Tier 2 It Support Specialist interview questions?
• What experience do you have in IT support?
• How do you handle customer inquiries and requests?
• What is your experience with troubleshooting and problem solving?
• What is your experience with computer systems and networks?
• How do you stay up to date with the latest technology and trends?